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AlexanderUK
Advocate I
Advocate I

Flow not retaining non exchange email address set as requirement for trigger

Hi all.

 

I'm trying to set up a flow for when a certain email address not within the exchange group (A member of the public for example) emails me, to export the email to a SharePoint document Library.

 

However when using any variant of the "When an email arrives" trigger, when entering this person's email address in the "To:" field. It'll not give any error messages, but when I save the flow and exit out of it and go back in, the email address has disappeared and the field is empty. It will only accept anything within the Exchange Group.

 

Is there a way around this?

2 ACCEPTED SOLUTIONS

Accepted Solutions

 

Hi @AlexanderUK ,

 

Thank you for your feedback! I did a test on my side to reproduce the issue you encountered.

If an email address outside the organization is configured in the To field, the parameters configured in this field will be cleared when the configured Flow is opened again.

I will report this issue and if there are any updates, I will post back.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

 

Hi @AlexanderUK ,

 

Update of this issue!

Please try the following workaround!

Please press Tab when you entered an email address in the To field, then enter the next email address with the same method.

Like:

Screen1.gif

 

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

49 REPLIES 49
ChristianAbata
Super User
Super User

Hi @AlexanderUK  please try with ; at the end.

punto y coma.PNG



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA

Thank you for your response.

 

Same issue sadly. It'll not give any rejection messages when saving. But when you close it and go back it'll still be empty and it hasn't retained the email address.

@AlexanderUK  Maeby it's a kind of a bug.

Please try deleting your conector and create a new one an save your flow.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA

Sadly no effect on this either, same issue occurs. Even got another user to attempt to try all of the above as well and the same issues are happening to them.

 

Hi @AlexanderUK ,

 

Thank you for your feedback! I did a test on my side to reproduce the issue you encountered.

If an email address outside the organization is configured in the To field, the parameters configured in this field will be cleared when the configured Flow is opened again.

I will report this issue and if there are any updates, I will post back.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

Hi @AlexanderUK ,

 

Update of this issue!

Please try the following workaround!

Please press Tab when you entered an email address in the To field, then enter the next email address with the same method.

Like:

Screen1.gif

 

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Works perfectly. Thank you for looking into this!

DWC_NZ
Regular Visitor

I'm still seeing this behaviour and pressing Tab does not have the same effect as it does in the example solution.

Is there any other way to solve this issue?

FloowGIF.gif

ScottKV8
New Member

This issue has arisen for me this week.  Unable to enter an email address in a trigger as neither Enter or Tab finalises the email address. 

MUNA
New Member

Even I have started encountering this issue from last few days. Any email typed is not saved and once the flow is reopened it just vanishes. This is not happening with the email already saved earlier before last few few days.

stillgull
Regular Visitor

This bug seems to be happening on most (if not all) step actions that involve email addresses, not just "when an email arrives (v3)". I have tested with "send an email (v2)" and "when a new email arrives in shared mailbox (v2)" and the tab bug is here as well. 

mlopez
Frequent Visitor

Need this fixed in the worst way too

Anirban
New Member

Even I'm facing the same issue as others, "When a new email arrives (V3)" fails to resolve Distribution lists or external email IDs. As reported by others neither ; or Tab key works.

Unable to utilize the tool due to this issue. Do fix it at the earliest.

Alan_Sanchez
Helper II
Helper II

I hope this post doesn't encourage Microsoft to leave the issue as is, because that tends to be a thing here, but a workaround is to set your To emails as a variable and the Action will retain the variable.

VictorIvanidze
Community Champion
Community Champion

Don't use the To: field at all.

Try to use "Trigger conditions". Here is an example:

@endswith(triggerBody()?['internetMessageId'],'IncidentReport>')
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rollingrabbit
Regular Visitor

Hi all

 

I have started having the same problem.  I have a bunch of flows happily picking up email attachments coming from selected senders but all of a sudden it isn't recognising new email addresses when I try to set up new 'when email arrives' flows.  I enter the email address into the 'from' field, close and save the flow but when I open it again the 'from' field is blank.  Feels like I have reached a quota limit but I'm assured it doesn't work that way!

 

Pressing tab as you would when creating a new email in your email client was working fine before but now it is not converting the email address into the recognisable format.

 

Any help much appreciated

 

RR

Hi @rollingrabbit, did you try to use "Trigger conditions"? 

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rollingrabbit
Regular Visitor

hi resident rockstar, i did see your post but sadly trigger conditions are beyond my skill set....  im new to power automate...just seems strange it should cease functioning all of a sudden

Well, a good reason to learn something new 😉

 

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