Flow not retaining non exchange email address set as requirement for trigger

[AlexanderUK]

Hi all.

I'm trying to set up a flow for when a certain email address not within the exchange group (A member of the public for example) emails me, to export the email to a SharePoint document Library.

However when using any variant of the "When an email arrives" trigger, when entering this person's email address in the "To:" field. It'll not give any error messages, but when I save the flow and exit out of it and go back in, the email address has disappeared and the field is empty. It will only accept anything within the Exchange Group.

Is there a way around this?

[ChristianAbata]

Hi @AlexanderUK  please try with ; at the end.

[AlexanderUK]

Thank you for your response.

Same issue sadly. It'll not give any rejection messages when saving. But when you close it and go back it'll still be empty and it hasn't retained the email address.

[ChristianAbata]

@AlexanderUK  Maeby it's a kind of a bug.

Please try deleting your conector and create a new one an save your flow.

[AlexanderUK]

Sadly no effect on this either, same issue occurs. Even got another user to attempt to try all of the above as well and the same issues are happening to them.

[v-bacao-msft · Accepted solution]

Hi @AlexanderUK ,

Thank you for your feedback! I did a test on my side to reproduce the issue you encountered.

If an email address outside the organization is configured in the To field, the parameters configured in this field will be cleared when the configured Flow is opened again.

I will report this issue and if there are any updates, I will post back.

Best Regards,

[v-bacao-msft · Accepted solution]

Hi @AlexanderUK ,

Update of this issue!

Please try the following workaround!

Please press Tab when you entered an email address in the To field, then enter the next email address with the same method.

Like:

Best Regards,

[AlexanderUK]

Works perfectly. Thank you for looking into this!

[DWC_NZ]

I'm still seeing this behaviour and pressing Tab does not have the same effect as it does in the example solution.

Is there any other way to solve this issue?

[ScottKV8]

This issue has arisen for me this week.  Unable to enter an email address in a trigger as neither Enter or Tab finalises the email address. 

[MUNA]

Even I have started encountering this issue from last few days. Any email typed is not saved and once the flow is reopened it just vanishes. This is not happening with the email already saved earlier before last few few days.

[stillgull]

This bug seems to be happening on most (if not all) step actions that involve email addresses, not just "when an email arrives (v3)". I have tested with "send an email (v2)" and "when a new email arrives in shared mailbox (v2)" and the tab bug is here as well. 

[mlopez]

Need this fixed in the worst way too

[Anirban]

Even I'm facing the same issue as others, "When a new email arrives (V3)" fails to resolve Distribution lists or external email IDs. As reported by others neither ; or Tab key works.

Unable to utilize the tool due to this issue. Do fix it at the earliest.

[Alan_Sanchez]

I hope this post doesn't encourage Microsoft to leave the issue as is, because that tends to be a thing here, but a workaround is to set your To emails as a variable and the Action will retain the variable.

[VictorIvanidze]

Don't use the To: field at all.

Try to use "Trigger conditions". Here is an example:

@endswith(triggerBody()?['internetMessageId'],'IncidentReport>')

[rollingrabbit]

Hi all

I have started having the same problem.  I have a bunch of flows happily picking up email attachments coming from selected senders but all of a sudden it isn't recognising new email addresses when I try to set up new 'when email arrives' flows.  I enter the email address into the 'from' field, close and save the flow but when I open it again the 'from' field is blank.  Feels like I have reached a quota limit but I'm assured it doesn't work that way!

Pressing tab as you would when creating a new email in your email client was working fine before but now it is not converting the email address into the recognisable format.

Any help much appreciated

RR

[VictorIvanidze]

Hi @rollingrabbit, did you try to use "Trigger conditions"? 

[rollingrabbit]

hi resident rockstar, i did see your post but sadly trigger conditions are beyond my skill set....  im new to power automate...just seems strange it should cease functioning all of a sudden

[VictorIvanidze]

Well, a good reason to learn something new 😉