Flow not triggered when entity Annotation is created in CRM Dynamics Online

[Anonymous]

Dear Users,

We use Microsoft Dynamics CRM online and i want to start a flow everytime a note is added on a opportunity.

But when i create the flow and start with; When a record is created, is select my organisation and then select the entity Annotations (In Dutch it is: Opmerkingen).

I can tell u all about what i have added after that trigger, but the flow is not triggered. And i don`t know why this is.

I have created another flow that gets triggered when a new account is created and thats working fine.

Any ideas?

[v-monli-msft]

Hi Peter,

Please send us the whole flow trigger and actions with details so that I will try tp reproduce your issue.

Regards,

Mona

[Anonymous]

Hi Mona,

Thanks for your reply and the will the help me.

I will gladly show u the proces flow.

Just to make things easier i have made a new flow with just the trigger and 1 simple action to mail me when the flow has been triggered 🙂

This is it.

And for the last day i have seen it getting triggered. But only like 1 out of 10 times.

We make a lot of Opmerkingen(Annotations) in CRM  but just a few are getting seen by the flow and getting triggered.

So first it didnt got triggered and now its get triggered sometimes... i dont know what we are doing wrong.

I think based on the flow there is notting much that can go wrong here.

[v-monli-msft]

Hi Peter,

I just tested with a similar flow and I cannot reproduce your issue. My triggers run successfully. So I did some research and I find a post below:

https://powerusers.microsoft.com/t5/General-Flow-Discussion/SharePoint-to-Dynamics-CRM-CRM-Workflow-...

I know the situation is quite different, but could you please check with another entity in Dynamics CRM to see if the issue is related to CRM side.

Regards,

Mona