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petervdzande
Advocate II
Advocate II

Flow not triggered when entity Annotation is created in CRM Dynamics Online

Dear Users,

 

We use Microsoft Dynamics CRM online and i want to start a flow everytime a note is added on a opportunity.

But when i create the flow and start with; When a record is created, is select my organisation and then select the entity Annotations (In Dutch it is: Opmerkingen).

 

I can tell u all about what i have added after that trigger, but the flow is not triggered. And i don`t know why this is.

I have created another flow that gets triggered when a new account is created and thats working fine.

 

Any ideas?

3 REPLIES 3
v-monli-msft
Community Support
Community Support

Hi Peter,

 

Please send us the whole flow trigger and actions with details so that I will try tp reproduce your issue.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Mona,

 

Thanks for your reply and the will the help me.

I will gladly show u the proces flow.

 

Just to make things easier i have made a new flow with just the trigger and 1 simple action to mail me when the flow has been triggered 🙂

 

image.png

 

This is it.

And for the last day i have seen it getting triggered. But only like 1 out of 10 times.

We make a lot of Opmerkingen(Annotations) in CRM  but just a few are getting seen by the flow and getting triggered.

So first it didnt got triggered and now its get triggered sometimes... i dont know what we are doing wrong.

I think based on the flow there is notting much that can go wrong here.

Hi Peter,

 

I just tested with a similar flow and I cannot reproduce your issue. My triggers run successfully. So I did some research and I find a post below:

 

https://powerusers.microsoft.com/t5/General-Flow-Discussion/SharePoint-to-Dynamics-CRM-CRM-Workflow-...

 

I know the situation is quite different, but could you please check with another entity in Dynamics CRM to see if the issue is related to CRM side.

 

Regards,

Mona

 

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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