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KennethClark
Frequent Visitor

Flow not triggering with MS form.

Few weeks ago my flow is still working, suddenly my flow stop working, Upon investigation it seems that my flow is not triggering. 

1 ACCEPTED SOLUTION

Accepted Solutions
KennethClark
Frequent Visitor

I was able to solve this by logging in and out with microsoft and turning on and off the flow. 

View solution in original post

12 REPLIES 12
NathanAlvares24
Super User
Super User

Hi @KennethClark !

 

Could you provide screenshots of the errors that you are encountering? With the help of that, we would gladly help.


Regards,
Nathan Alvares
----------------------------------------------------------------------------------------------------------------------------------------

If this helps & solves your problem, please remember to give a "Thumbs up" and "Accept my solution" as it will help others in the future.

When testing the flow manually, im stuck with 

KennethClark_1-1708322900582.png

 

Here is my flow 

 

KennethClark_2-1708322978633.png

 

 

KennethClark
Frequent Visitor

I also tried creating a simple flow to check where is the problem coming from, it seems that the flow doesnt recognize my MS form.

 

KennethClark_0-1708323523887.png

 

Hi @KennethClark !

 

Can you provide the error log. Example where to find it.

NathanAlvares24_0-1708324329679.png

You can simply click the one which shows 'Failed'. And then remove screenshot of it. Error will be shown on the right side. Like shown below.

NathanAlvares24_1-1708324467583.png

 

And also just to let you know that I replicated your flows and it worked for me.

NathanAlvares24_2-1708324634587.png

 

So please do provide the screenshot of the error associating with your flow. With this I would greatly help. Do let me know.


Regards,
Nathan Alvares
----------------------------------------------------------------------------------------------------------------------------------------

If this helps & solves your problem, please remember to give a "Thumbs up" and "Accept my solution" as it will help others in the future.

KennethClark
Frequent Visitor

Unfortunately we deleted the flow and uploaded our back up, but flow still not working..  Right now i cant test my flow manually 😞 stuck at waiting for response. 

Hi @KennethClark !

 

So I guess you have exported your flow which was saved on your machine. And then used that backup to be imported to a new environment right? If I got this right, then this could be issues with connection references. Try re-connecting with the same account as before as that MS Forms is saved under that account. And re-connect with those connections you have used in your flow.

 

NathanAlvares24_1-1708325582807.png

 

Also is your MS Forms still existing under that account you are using currently in this flow? Or is that deleted as well? Like example given below.

NathanAlvares24_2-1708326051088.png

 

Do let me know.


Regards,
Nathan Alvares
----------------------------------------------------------------------------------------------------------------------------------------

If this helps & solves your problem, please remember to give a "Thumbs up" and "Accept my solution" as it will help others in the future.

NathanAlvares24
Super User
Super User

For checking if your MS Forms still exists you can also check under the trigger "When a new response is submitted". It will show all existing forms under that account.

NathanAlvares24_0-1708326342575.png

 


Regards,
Nathan Alvares
----------------------------------------------------------------------------------------------------------------------------------------

If this helps & solves your problem, please remember to give a "Thumbs up" and "Accept my solution" as it will help others in the future.

KennethClark
Frequent Visitor

Yes, MS Form is still under my account. All my connection is still under my account too. 

 

KennethClark_1-1708326434524.png

 

 

Hi @KennethClark !

 

I seem to finally figure out your issue. There is nothing wrong in your flow. It's just waiting for a response which means that you need to manually fill the MS Forms first in order for the flow to run. You can send the link to yourself of the MS Forms and try filling it. The trigger "When a new response is submitted" means that any user (anonymous or someone belonging to your organization) fills the form and a new response is submitted this flow will automatically trigger as this is an automated flow.

 

You said this:


@KennethClark wrote:

Unfortunately we deleted the flow and uploaded our back up, but flow still not working..  Right now i cant test my flow manually 😞 stuck at waiting for response. 


So follow this: After clicking 'Test' in your flow.

NathanAlvares24_3-1708327249585.png

 

The next pic appears right? It just loads. And there is a message on top-left saying "To see it work now, submit a new response to the selected form." This means it wants a response from the MS Forms.

NathanAlvares24_4-1708327288249.png

 

So you could head over to the MS Forms page, by simply clicking that bar icon from the Power Automate web and select 'Forms' from there.

NathanAlvares24_5-1708327434071.png                         NathanAlvares24_6-1708327450742.png

 

 

 

 

 

 

 

 

Your MS Forms page will open. As seen in red, there will be your MS Forms. Simply click on it and make a new response to it.

NathanAlvares24_7-1708327571268.png

Select 'Preview' shown below.

NathanAlvares24_8-1708327662431.png

 

And you will be redirected to the next pic as given below. Enter the information into the fields. And hit 'Submit'.

NathanAlvares24_1-1708327194412.png

 

Result:

NathanAlvares24_9-1708327759316.png

And the flow will automatically trigger looking like below.

NathanAlvares24_10-1708327811066.png

With a message on top-left as "Your flow ran successfully."

 

I hope this helps.


Regards,
Nathan Alvares
----------------------------------------------------------------------------------------------------------------------------------------

If this helps & solves your problem, please remember to give a "Thumbs up" and "Accept my solution" as it will help others in the future.

NathanAlvares24
Super User
Super User

So @KennethClark this would work for anybody having access to that link. Sharing the link you can do from the MS Forms itself. Just click 'Collect responses'. And this pop-up will appear. Copy that link and share it to anyone. And this link will work if you put option as "Anyone can respond"

 

So hence the flow will always be automatically triggered whenever anyone submits a new response to it.

NathanAlvares24_0-1708328146011.png

 


Regards,
Nathan Alvares
----------------------------------------------------------------------------------------------------------------------------------------

If this helps & solves your problem, please remember to give a "Thumbs up" and "Accept my solution" as it will help others in the future.

I already tried submitting new response in MS form but my flow is still not triggering. Weirdly enough when my coworkers submit a resposne the trigger works... What could be the problem?

KennethClark
Frequent Visitor

I was able to solve this by logging in and out with microsoft and turning on and off the flow. 

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