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MaggieT
Frequent Visitor

Flow optimisation & time-out

General flow structure - User fills out a form, planner task created, team look at it, task gets completed, original user who completed the form gets an email informing them it's been dealt with.

 

Issue is that the team rarely complete tasks with the 30 day time-out. This is a specialised team and this is, for good or bad, considered standard. 

 

My solution was to split the flow, have a second flow trigger when a task is completed however I'm struggling with getting the flow to automate the email at the end informing the original user of the resolution, because the link of the form being completed is now broken.

My other solution is to put a delay control between task creation and task completion, running for 25 days which will hopefully provide the team with more time while the flow is still "running". Downside to that is should they pick up the pace and complete the task within that time, the email won't be sent after the 25 days has run out of the delay control.

 

What would you do? Any advice is much appreciated!

2 REPLIES 2
David_MA
Impactful Individual
Impactful Individual

Since you are putting the tasks in Planner, why don't you create one flow that runs when the form is filled out and creates your task. Then create a separate workflow and use the trigger action When a task is completed? You then shouldn't have to worry about a timeout.

I explained why in the post. 

If I build a separate flow which triggers when the task is completed, I don't know how to set up the flow to email the original person who submitted the form.

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