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KMac1980
Level: Powered On

Flow pulling null email value from the "Created By field"

This seems to be extremely rare, but we have one account that Flow is pulling a null value from "Created By" field for the persons email. When you select them in a people picker field it also shows null. We have checked the accoutn in AD and he in facct has a valid email. When you are typing his name in the people picker field in powerapps, his email shows below his name like everyone else's. 

 

We can not find any reason why it is just happening to him. Has anyone had this happen before? I am planning on putting in a ticket with Microsoft, but i wan't to see if anyone else has experienced this at all before I do. 

Todd email screenshot.png

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Accepted Solutions
KMac1980
Level: Powered On

Re: Flow pulling null email value from the "Created By field"

Great news! We seem to have found the issue! The users SIP was different from their Office 365 login and their primary email. I am not sure why, but after we made the change, the issue is no longer present!

4 REPLIES 4
Super User
Super User

Re: Flow pulling null email value from the "Created By field"

I have found that you are better off using the ModifiedBy field even when using a created trigger.  As you ahve seen the Created by entry isn't always populated fully when the trigger fires.  I'm not sure why that happens but when an item is created the person who created it is the last person to modify it also and that entry seems to be reliable.



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Community Support Team
Community Support Team

Re: Flow pulling null email value from the "Created By field"

Hi @KMac1980 ,

 

Could you please share a screenshot of the configuration of your flow?

Which connector that you use that have the empty value in the "Created by email" column?

Please share more details and we could reproduce the issue and fix the issue.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

KMac1980
Level: Powered On

Re: Flow pulling null email value from the "Created By field"

The flow runs when an item is created in a list. @Pstork1  that is great in theory, but it is not just happening on the created field it's on any people field his account has been put in. In this case, this would not solve the issue. Smiley Sad

ISRC Flow.PNGISRC Failed FLow Detail.PNG

KMac1980
Level: Powered On

Re: Flow pulling null email value from the "Created By field"

Great news! We seem to have found the issue! The users SIP was different from their Office 365 login and their primary email. I am not sure why, but after we made the change, the issue is no longer present!

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