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TomArnold
Level: Power Up

Flow to Automate follow-up emails if no response was sent

Hello!

 

I have two sets of processes that requires a response from a specific recipient so I am looking for a flow that either:

A) Sets up a Planner Task to follow-up with the recipient of a specific email sent by me due in two days. If an email is received by that recipient then the Task is updated to "Review Response" with a due date of two days from the date received. 

 

or

B) Checks if the recipient of a specific email sent by my has sent me an email after two days and if not to send an automated follow-up email to the recipient and set a Planner Task to follow-up two days after the automated email is sent.

 

The issue I am having with the first flow is after the task is created, I make a second "When a new email arrives" trigger for any email so long as it is from the recipient of the first and then an update task but I get an error that says "The workflow run action 'When_a_new_email_arrives_(V3)_2' has type 'ApiConnectionNotification' that is not supported." so I am stuck there but if someone has some tips for something similar to B, that would be great! 

3 REPLIES 3
Dual Super User
Dual Super User

Re: Flow to Automate follow-up emails if no response was sent

Hi

" I make a second "When a new email arrives" trigger for any email so long as it is from the recipient"

 

You mean you add a second trigger to your flow, right?

If so, my suggestion is to move this second trigger in an independent flow, assuming you store the recipient email address in you planner task in a field easy to filter on 'List tasks' output.

Hope this helps



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TomArnold
Level: Power Up

Re: Flow to Automate follow-up emails if no response was sent

Yes! So I moved to a new flow that now checks the task list for the email and if it is not completed, it will update the task and if nothing happens if it is completed. The plan would be to add a delay a delay to the first flow for 2 days and then check to see if the task has been completed and if no then it sends an email. Thank you!

Re: Flow to Automate follow-up emails if no response was sent

hi @TomArnold  you can use delay to do that.

deley.PNG

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