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azmcfarl
Helper I
Helper I

Flow to send channel message reply as an email

Hi there,

 

I have a channel that acts as a help desk for Teams, where employees can ask questions, and help desk staff answers them. We also have a shared inbox for those who don't want to use the channel.

 

For the shared mailbox, I have a Flow that posts a message to the channel when an email arrives, and alerts the help desk staff with an @mention, and contains the contents of the email message so others can see it.

 

Is there a way that if a staff member replies to the channel message, that it'll send a reply to the employee via email? We're trying to encourage people to use Teams more, and I can't attach screenshots to the Flow, so I'd like to link them to the channel message reply. I have access to Graph Explorer for the link, so I think I've got that covered.

I'd tried using the "when a new channel message is added" trigger in the middle of the Flow as I saw it could be done on another thread, but it got stuck waiting for a new message understandably since a reply isn't a new message. Any thoughts?

 

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1 ACCEPTED SOLUTION

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ChristianAbata
Super User II
Super User II

hi @azmcfarl  this is because you are using a trigger in the process of flow and triggers needs to be at the top of the flow.

 

You can use the same trigger in a new flow.



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2 REPLIES 2
ChristianAbata
Super User II
Super User II

hi @azmcfarl  this is because you are using a trigger in the process of flow and triggers needs to be at the top of the flow.

 

You can use the same trigger in a new flow.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA

View solution in original post

emseki
Microsoft
Microsoft

As @ChristianAbata says, when a new message is added... is a trigger, not an action.

But sadly there's no trigger for replies. If you wish a trigger for replies, please go to Ideas.
 https://powerusers.microsoft.com/t5/Power-Automate-Ideas/idb-p/MPAIdeas

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