cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
jimiryquai
Frequent Visitor

Flow won't send an email to a D365 User's email address if this is configured via Dynamic Content

Hi guys,

 

I'm trying to run a flow that will send an email to a D365 User after a Support Case that they have logged has been updated by the assignee. I am trying to do this via a Dynamic Content field related to the email address that is displayed on the Support Case Form. When I try I'm getting an error and you can see that the Dynamic Content is being stripped from the email for some reason?

 

I have tested the flow using a manually entered email address and it works. I can't get my head around it. Can anybody help to point me in the right direction? TIA 

 

dynamic-email.png

 

 

 

failed-dynamic.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

I tracked it down - the email address on the form was oart of a quick view form that was related to another entity so it wasn't the right email address. Added the right field to the form and it now works 🙂 

View solution in original post

2 REPLIES 2
jimiryquai
Frequent Visitor

I'm looking through the data and have discovered this:

 

"emailaddress": null,
 
There's an email address field on the form and it's got data in it... baffled!

I tracked it down - the email address on the form was oart of a quick view form that was related to another entity so it wasn't the right email address. Added the right field to the form and it now works 🙂 

Helpful resources

Announcements
Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Top Solution Authors
Users online (3,046)