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kilaj1
Helper III
Helper III

Forward email and maintain HTML formating

I'm trying to create a simple Forward without attachments flow, but the problem is that the forwarded email looses its HTML formatting so its just one big block of text. I tried with the V2 of the send email control and had the same result.

 

Is there something extra needed to maintain the formatting?

1 ACCEPTED SOLUTION

Accepted Solutions
v-LilyW-msft
Community Support
Community Support

Hi @kilaj1 

Thank you for your responding.

I found no problems after testing on my side just use When a new email arrives(V3) and Send an email(V2).

Please add Get email action after When a new email arrives to try again.

vLilyWmsft_0-1623829376215.png

Could you share the screenshot of Send an email body output to me?

vLilyWmsft_1-1623829479799.png

Best Regards

View solution in original post

4 REPLIES 4
v-LilyW-msft
Community Support
Community Support

Hi @kilaj1 

Thank you for posting.

According to your description, when your Flow forward the email, it's HTML formatting will loose.

Could you please provide the screenshot of the Flow configuration?

Please provide more details so that we could do a further analysis of this issue.

I did a simple test on my side, and the problem did not appear.

This is my Flow:

v-LilyW-msft_0-1623307828450.png

This is my test result:

When I receive an email as below:

v-LilyW-msft_1-1623307828454.jpeg

The email will be forward another one as below:

v-LilyW-msft_2-1623307828456.jpeg

Hope the content above may help you.

Best Regards

Lily

This is what I have:

 

kilaj1_0-1623452547061.png

 

 

I'm not using the forwarding because I need to remove the attachments before forwarding

v-LilyW-msft
Community Support
Community Support

Hi @kilaj1 

Thank you for your responding.

I found no problems after testing on my side just use When a new email arrives(V3) and Send an email(V2).

Please add Get email action after When a new email arrives to try again.

vLilyWmsft_0-1623829376215.png

Could you share the screenshot of Send an email body output to me?

vLilyWmsft_1-1623829479799.png

Best Regards

View solution in original post

kilaj1
Helper III
Helper III

strangely enough the output looks properly formatted but the final email is one big paragraph. the output has no HTML code in there as well.

kilaj1_0-1624066287492.png

 

EDIT: Never mind I did use the V3 in my test.  It does work thanks!

 

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