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ITAdmin404
New Member

Freshdesk connector and Flow

Have a very simple Flow that is triggered with an item is created in a list.  The next step is to create a ticket in freshdesk.  I've tried using the API key from our account as well as username and password and am getting retries/429 errors.  If I try and create the connector from Flow : Data/Connections, I get a red exclamation point when I try and save the connection.  Any thoughts?

 

{
    "statusCode"429,
    "headers": {
        "Retry-After""60",
        "X-Fw-Ratelimiting-Managed""true",
        "X-Envoy-Ratelimited""true",
        "X-Envoy-Upstream-Service-Time""6",
        "X-Trace-Id""00-331577544891e7679270f33845e6ce14-397561f7114696bd-00",
        "X-Request-Id""ec750817-b8d2-48d5-81d8-f08bb0ff12d8",
        "Timing-Allow-Origin""*",
        "x-ms-apihub-cached-response""false",
        "Date""Thu, 11 Feb 2021 22:33:05 GMT",
        "Content-Length""286",
        "Content-Type""application/json"
    },
    "body": {
        "error": {
            "code"429,
            "source""flow-apim-msmanaged-na-northcentralus-01.azure-apim.net",
            "clientRequestId""xxxxx-34e48a397469",
            "message""The response is not in a JSON format.",
            "innerError""Cannot read server response."
        }
    }
}
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