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Priyanka03
Helper V
Helper V

Get Emails V3 Action is failed

I have the emails with attachment in my shared mailbox but the output it shows as [ ] empty when i ran the flow

If i removed the attachments and tried to re run the flow as well showing the same output [ ]

1) with attachment

Priyanka03_0-1667500502713.png

2) without attachment

Priyanka03_1-1667501114618.png

For both it showing the same result. Can someone please help me?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Pstork1
Most Valuable Professional
Most Valuable Professional

Please check the configuration of the Get Emails V3 step to make sure that you've changed the default setting for whether it Fetches unread emails only.  By default it is set to filter out any emails that have already been read.  I built a sample of your flow and it works fine for me after I make that change.

image.png



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11 REPLIES 11
ScottShearer
Super User
Super User

@Priyanka03 

Please see this blog post as I believe it will provide a solution.

 

 

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Scott
Pstork1
Most Valuable Professional
Most Valuable Professional

I believe the issue is a limitation on the query capabilites built into the action.  The following is a quote from the documentation.

Please note that filtering related to these fields: To, Cc, To Or Cc, From, Importance, Fetch Only With Attachments, Subject Filter, is performed using first 250 items in a given mail folder. To avoid that limitation you can use 'Search Query' field.

I think you'll need to create and use the Search Query field instead of the built in fields.



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Priyanka03
Helper V
Helper V

Priyanka03_0-1667502336156.png

I have only 2 emails in my shared mailbox which i tested with attachment and without but getting the same output.Thanks.

Priyanka03
Helper V
Helper V

Good Morning!

 

I really need help to complete my workflow as i already tried in different ways but this action is not working. I sent an email without attachment for checking and the subject filter which i used it. Here the apply to each should work and it should go to No branch as the attachment is failed instead of YES statement . Below is the output.

Priyanka03_0-1667913185677.png

Priyanka03_1-1667913344953.png

 

Priyanka03_2-1667913392666.png

The apply to each is not going for No statement it always goes to YES. Requesting to help in this scenario to  build the flows.

Thanks in advance.

 

Could you please confirm that both From and Original Email address fields contain the same address?

If so, why did you do that?

________________________________________________________

Welcome to my web site.

i removed from and tried also not working

VictorIvanidze
Community Champion
Community Champion

Are you sure you have selected the Inbox of the shared mailbox, but not your personal one?

________________________________________________________

Welcome to my web site.

Pstork1
Most Valuable Professional
Most Valuable Professional

Please check the configuration of the Get Emails V3 step to make sure that you've changed the default setting for whether it Fetches unread emails only.  By default it is set to filter out any emails that have already been read.  I built a sample of your flow and it works fine for me after I make that change.

image.png



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yes its shared mailbox inbox

should we change the fetch unread message as 'YES' since its shared mailbox accidently the other person can read the emails . How does it work ? thanks in advance

Pstork1
Most Valuable Professional
Most Valuable Professional

If the fetch only unread messages is "Yes" then it won't retrieve any emails that have been marked as "Read".  I suspect that is why you are getting an empty array in your Get emails.  You want that set to "No" as it is in my screenshot to get all the emails.  The default is "Yes".



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