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Get Emails from Shared Mailbox

I would like to export a mail from a shared mailbox and save it in a sharepoint list.


I can get all the data like subject, body,... from the mail but not the mail itself.


I always get the following message when I try this:2019-05-28 16_04_48-Window.png


Community Champion
Community Champion

This is likely improper syntax. If you could provide an expanded screenshot of your Flow and steps, and of any detailed error messages you're receiving we could likely better assist you.

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Not applicable

First of all, thank you for your quick reply,


Here you can see the expanded flow:


2019-05-28 20_09_22-Microsoft Edge.png

Details of When a new email arrives in a shared mailbox


















max-age=31536000; includeSubDomains










no-store, no-cache


Tue, 28 May 2019 14:47:12 GMT















  "From": "",

  "To": "",

  "Cc": null,

  "Bcc": null,

  "Subject": "#ticket: Kan AO niet bevestigen, wijzigingsbeheer is ingeschakeld",

  "Body": "<html>\r\n<head>\r\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\">\r\n<meta content=\"text/html; charset=us-ascii\">\r\n<meta name=\"Generator\" content=\"Microsoft Word 15 (filtered medium)\">\r\n<style>\r\n<!--\r\n@font-face\r\n\t{font-family:\"Cambria Math\"}\r\n@font-face\r\n\t{font-family:Calibri}\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n\t{margin:0cm;\r\n\tmargin-bottom:.0001pt;\r\n\tfont-size:11.0pt;\r\n\tfont-family:\"Calibri\",sans-serif}\r\na:link, span.MsoHyperlink\r\n\t{color:#0563C1;\r\n\ttext-decoration:underline}\r\na:visited, span.MsoHyperlinkFollowed\r\n\t{color:#954F72;\r\n\ttext-decoration:underline}\r\nspan.EmailStyle17\r\n\t{font-family:\"Calibri\",sans-serif;\r\n\tcolor:windowtext}\r\n.MsoChpDefault\r\n\t{font-family:\"Calibri\",sans-serif}\r\n@page WordSection1\r\n\t{margin:72.0pt 72.0pt 72.0pt 72.0pt}\r\ndiv.WordSection1\r\n\t{}\r\n-->\r\n</style>\r\n</head>\r\n<body lang=\"en-BE\" link=\"#0563C1\" vlink=\"#954F72\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">AO19004481</span></p>\r\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">AO19004662</span></p>\r\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">AO19005181</span></p>\r\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">AO19005285</span></p>\r\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">&nbsp;</span></p>\r\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">Greetz</span></p>\r\n</div>\r\n<p align=\"justify\" style=\"font-size:10pt; font-family:ARIAL\"><font color=\"#9a9a9a\"><font color=\"#000000\"><span style=\"font-family:Arial\"></span></font>&nbsp;</font></p>\r\n<table style=\"height:59px; border-top-color:#e62d3a; width:211px; border-bottom-color:#ea161e\">\r\n<tbody>\r\n<tr>\r\n<td valign=\"top\" style=\"font-size:10pt; border-top:#e62d3a 1px solid; height:25px; font-family:Arial; width:100%; border-bottom:#e62d3a 1px solid\">\r\n<p align=\"left\" style=\"font-size:10pt; font-family:Arial\"><font color=\"#34343f\"><font style=\"font-family:Segoe UI\"><strong>aaaaaaa<span style=\"font-family:Segoe UI\"></span></strong><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span></font><br style=\"font-family:Segoe UI\">\r\n</font><font color=\"#34343f\" face=\"Segoe UI\"><font color=\"#e62d3a\">Magazijnmedewerker<span style=\"font-family:Segoe UI\"></span></font><br style=\"font-family:Segoe UI\">\r\n765<span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span><span style=\"font-family:Segoe UI\"></span></font></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p style=\"font-size:10pt; font-family:ARIAL\">&nbsp;</p>\r\n</body>\r\n</html>\r\n",

  "Importance": 1,

  "BodyPreview": "AO19004481\r\nAO19004662\r\nAO19005181\r\nAO19005285\r\n\r\nGreetz\r\n\r\n\r\n\r\nCompanyNamexx\r\nMagazijnmedewerker\r\n765",

  "HasAttachment": false,


  "ConversationId": "AAQkADUxNDQ1OTIzLTI3OWUtNGY4OC04ZDJiLWM5NWYyYjhmOTM2MgAQAC6GGTMed06InjVb_cRL10s=",

  "DateTimeReceived": "2019-05-28T14:46:54+00:00",

  "IsRead": false,

  "Attachments": [],

  "IsHtml": true



Export email (V2)




Message ID:



Status Code: 404







{"ServerInfo":{"DataCenter":"West Europe","Slice":"SliceC","Ring":"5","ScaleUnit":"002","RoleInstance":"AGSFE_IN_32","ADSiteName":"WEU"}}












Tue, 28 May 2019 14:47:13 GMT






Body :


  "error": {

    "code": "ErrorItemNotFound",

    "message": "The specified object was not found in the store., Can't connect to the mailbox of user Mailbox database guid: 403b8a47-79d8-44a9-99d2-74a052d8abb0 because the ExchangePrincipal object contains outdated information. The mailbox may have been moved recently."






Can you send a screenshot of the expanded "Export email" option? 


Just wanted to check how you are using the ID. 


Also, crosscheck if both the email actions are from the same set : (Office 365 Outlook)




Hope This Helps. 



Hi @Anonymous ,


First please make sure that the Dynamic content populated in Message Id field is the one it expect.

Also check if the email used to configure the connection of Export email (V2) action is included in specified shared mailbox.

Please consider re-creating the connection for this action using the member's email address.

Please try again and let us know if issue still exists.


Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

Hi @v-bacao-msft,

The Dynamic content needed for Export email (V2) is the messade Id of the mail I recieved. If I try the conversation ID it gives the error that it needs a message ID.

The connector for the Export email (V2) has Full Acces on the shared mailbox.

I also recreated the connection. The issue is the same.


I also see that the time on the error is:

"date": "2019-06-05T20:11:08" or 8:11 PM
and my local time on my PC is 22:11 or 10:11 PM (correct time)
The complete error is:
"error": {
    "code": "ErrorItemNotFound",
    "message": "The specified object was not found in the store., Can't connect to the mailbox of user Mailbox database guid: 403b8a47-79d8-44a9-99d2-74a052d8abb0 because the ExchangePrincipal object contains outdated information. The mailbox may have been moved recently.",
    "innerError": {
      "request-id": "81d64ca3-1a1d-480e-a8b5-9e105653bc73",
      "date": "2019-06-05T20:11:08"
The mail was recieved in the mailbox on
"DateTimeReceived": "2019-06-05T19:18:15+00:00"
The strange thing also is that the flow worked this morning and in the afternoon I changed it and suddenly it stoppeds working. I lost the logs with the succeeded runs because I exported and imported the Flow.
Helper II
Helper II

Has anybody got a solution to this?


I'm having the same issue.


Any help would be much appreciated.


met same issue here, any progress?

Community Champion
Community Champion

Please  send a screenshot of your flow.


Welcome to my web site.

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