Showing results for 
Search instead for 
Did you mean: 
New Member

Get a direct link to an email in a shared mailbox [planner]

Hi there I'm looking to get a direct link to an email in a shared mailbox.

I'm using power automate and the planner option of "update task details"


What does work (linking to personal email):

If i use the:

References Resource link - 1

this generates a link that I can click in planner and follow.

found that here: 



What I want is for this to work for a shared mailbox.

I've tried:

But i just can't get this working.


Actually what I want is:

As a user i want to click a link in planner that takes me directly to the email that triggered planner so that i can see the full email in its original format.


Any help much appreciated.

Regular Visitor

After much trial and error I FINALLY figured this out.


In the Update task details step > References Resource link -  1 > put this as your URL:'Get_email_(V2)')?['body/conversationId']),'_','%2B')


  1. Replace "" with the real shared mailbox address AND
  2. Insert "replace(uricomponent(outputs('Get_email_(V2)')?['body/conversationId']),'_','%2B')" as an expression.

See full flow below:


If this works for you please mark it as the solution 🙂 


Screen Shot 2021-08-24 at 7.29.50 PM.png

Helpful resources

MPA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

R2 (Green) 768 x 460px.png

Microsoft Dynamics 365 & Power Platform User Professionals

DynamicsCon is a FREE, 4 half-day virtual learning experience for 11,000+ Microsoft Business Application users and professionals.

Top Solution Authors
Users online (1,203)