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Frequent Visitor

Getting Survey Responses from Customer Voice

Hello, 

 

Since Forms Pro has been now moved to Dynamics365 Customer Voice, I cannot make a flow that pulls responses the same way that I used to, now instead of using the forms connector, it looks like we have to go through CDS.

 

Right now I have my flow set up to trigger if a new record is created in the entity for Customer Voice Survey Response. Now I need to find out how to pull in the survey responses into my flow (but without using the usual get Form response action), does anybody have any experience with this?

 

Thanks,

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Super User III
Super User III

Re: Getting Survey Responses from Customer Voice

Hi @TFalconer 

 

According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.

 

https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition

 

I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.

image.png

 

Thanks

 



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View solution in original post

13 REPLIES 13
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Super User III
Super User III

Re: Getting Survey Responses from Customer Voice

Hi @TFalconer 

 

According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.

 

https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition

 

I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.

image.png

 

Thanks

 



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View solution in original post

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Regular Visitor

Re: Getting Survey Responses from Customer Voice

I'm having the same problem. Get response details does not return survey response details.

 

Broo_0-1601609920275.png

 

Highlighted
Regular Visitor

Re: Getting Survey Responses from Customer Voice

In case someone has this problem in the future use the survey ID from the link and not survey URL

 

Broo_0-1601611059696.png

 

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Super User III
Super User III

Re: Getting Survey Responses from Customer Voice

Hi @TFalconer 

 

Thanks for the update @Broo . @TFalconer  do you still need help in this?

 

 



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Frequent Visitor

Re: Getting Survey Responses from Customer Voice

thank you!

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Super User III
Super User III

Re: Getting Survey Responses from Customer Voice

Hi @TFalconer 

 

If your problem has solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

 

Thanks



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Frequent Visitor

Re: Getting Survey Responses from Customer Voice

@abm - just working on it/checking now!

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Frequent Visitor

Re: Getting Survey Responses from Customer Voice

@abm @Broo 

still having an issue connecting to the form.

 

Screenshot 2020-10-05 100100.png

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Super User III
Super User III

Re: Getting Survey Responses from Customer Voice

Hi @TFalconer 

 

Looks like your Form Id is not quite right.

 

image.png



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Frequent Visitor

Re: Getting Survey Responses from Customer Voice

@abm 

It doesn't work from the dropdown, so I copied the Survey ID as per @Broo 's suggestion, still gives me this error.

 

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Super User III
Super User III

Re: Getting Survey Responses from Customer Voice

Hi @TFalconer 

 

Did you created this survey?

 

Thanks



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Frequent Visitor

Re: Getting Survey Responses from Customer Voice

@abm 

Nevermind- refreshed, tried again and it worked.

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Regular Visitor

Re: Getting Survey Responses from Customer Voice

TFalconer, the problem is this is you are using the whole url not the id: string after id=

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