Hello,
Since Forms Pro has been now moved to Dynamics365 Customer Voice, I cannot make a flow that pulls responses the same way that I used to, now instead of using the forms connector, it looks like we have to go through CDS.
Right now I have my flow set up to trigger if a new record is created in the entity for Customer Voice Survey Response. Now I need to find out how to pull in the survey responses into my flow (but without using the usual get Form response action), does anybody have any experience with this?
Thanks,
Solved! Go to Solution.
Hi @TFalconer
According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.
https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition
I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.
Thanks
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Learn more from my blogHi @TFalconer
According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.
https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition
I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.
Thanks
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Learn more from my blogI'm having the same problem. Get response details does not return survey response details.
In case someone has this problem in the future use the survey ID from the link and not survey URL
Hi @TFalconer
Thanks for the update @Broo . @TFalconer do you still need help in this?
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Learn more from my blogthank you!
Hi @TFalconer
If your problem has solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!
Thanks
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Learn more from my blogHi @TFalconer
Looks like your Form Id is not quite right.
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Learn more from my blogHi @TFalconer
Did you created this survey?
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Learn more from my blogTFalconer, the problem is this is you are using the whole url not the id: string after id=
Hi @Broo , @TFalconer
Since Customer voice surveys are integrated with Dynamics , there are several entities in CRM related to Survey and I see survey response entity in it as well. So instead of using Forms when submitted I tried using CDS trigger on Create of Survey Response and I get related fields in it as well
Thanks
Hi
I'm afraid I can't get a flow to run use the Forms trigger with a Customer Voice Survey.
I've got the Form Identifier from the URL and my user has access to the Customer Voice Project. But when I try test my flow, it never triggers... I can get a flow to trigger when I use the Dataverse trigger (e.g. Added row). But processing answers to the form will require a lot more logic in the flow.
Any help in getting the Forms trigger to work would be appreciated...
I started having the same issue for a new form I created on 1/6. According to a Microsoft contractor they are no longer recommending to use this flow.
Super frustrating and hopefully the old flows will continue to work.
If you using Customer voice (FormsPro) use the below steps:
Here filter the response using the survey id. You can get the survey id from Dataverse once the customer voice survey is created.
If you using Microsoft Forms then use Forms trigger.
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Learn more from my blogThis is very useful, thank you. I have multiple surveys and i am struggling to have it trigger against a single form ID. I have followed your example but receive errors. For filter rows i have used _msfp_surveyid_value eq !!surveyid!!
Here is an example on the errors, i will replace the survey ID with !!surveyid!! for this example.
Exception parsing _msfp_surveyid_value eq !!surveyid!! submitted for attribute filterexpression of callback registration. Target entity: msfp_surveyresponse. Exception: Microsoft.OData.ODataException: Syntax error at position 46 in '_msfp_surveyid_value eq !!surveyid!!'.
at Microsoft.OData.UriParser.ExpressionLexer.ValidateToken(ExpressionTokenKind t)
at Microsoft.OData.UriParser.UriQueryExpressionParser.ParseExpressionText(String expressionText)
at Microsoft.OData.UriParser.ODataQueryOptionParser.ParseFilterImplementation(String filter, ODataUriParserConfiguration configuration, ODataPathInfo odataPathInfo)
at Microsoft.OData.UriParser.ODataQueryOptionParser.ParseFilter()
at System.Web.OData.Query.FilterQueryOption.get_FilterClause()
at Microsoft.Crm.ObjectModel.EdmModelEvaluator.EvaluateFilterExpression(String filterExpression, ODataQueryOptions queryOptions)
at Microsoft.Crm.ObjectModel.EdmModelEvaluator.EvaluateFilterExpression(String filterExpression)
at Microsoft.Crm.ObjectModel.CallbackRegistrationService.<>c.<.cctor>b__67_0(EdmModelEvaluator evaluator, String testValue)
at Microsoft.Crm.ObjectModel.CallbackRegistrationService.ValidateInputEntity(IBusinessEntity entity, ExecutionContext context, IFeatureDetailContainer featureDetailContainer)
Any input would be apricated?
Hi @cbulmer
Could you please post a new thread and tag me as @abm. Also post some screenshots and errors which step you getting. I will have a look.
Thanks
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