Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Getting a conversation from a Teams channel


My team frequently consults in a Teams channel on Helpdesk tickets that are stored and managed in an external application (Freshdesk).  We'd like a way to append a conversation as a note to a Freshdesk ticket.  My question here is about the first hurdle: getting the threaded messages from a conversation in a channel into an array so I can then send that content to Freshdesk.  

Ideally, a trigger similar to "When a message is selected" is what I want to start with, but this does not include any responses to that message - I want to be able to send the conversation into the ticket as a note.

Has anyone see or done something similar to this?  Any suggestions are appreciated.




Accepted Solutions
Resolver IV
Resolver IV

Resolver IV
Resolver IV

@txkimmers- You will probably have to use Graph API based off the documentation at

Frequent Visitor

This does look like it will do what I need, thank you!  I am pretty new to Power Automate and have not done anything with the Graph API, my learning curve just changed shape.  Thanks much for your quick response.



Helpful resources

MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

Microsoft Build 768x460.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development—and gain insights from experts from around the world.

May UG Leader Call Carousel 768x460.png

What difference can a User Group make for you?

At the monthly call, connect with other leaders and find out how community makes your experience even better.

PA Survey Carousel Image.png

We want to hear from you!

If you are a small business ISV/Reseller, share your thoughts with our research team.

Users online (2,044)