cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
txkimmers
Frequent Visitor

Getting a conversation from a Teams channel

Hello:

My team frequently consults in a Teams channel on Helpdesk tickets that are stored and managed in an external application (Freshdesk).  We'd like a way to append a conversation as a note to a Freshdesk ticket.  My question here is about the first hurdle: getting the threaded messages from a conversation in a channel into an array so I can then send that content to Freshdesk.  

Ideally, a trigger similar to "When a message is selected" is what I want to start with, but this does not include any responses to that message - I want to be able to send the conversation into the ticket as a note.

Has anyone see or done something similar to this?  Any suggestions are appreciated.

 

Kim

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisMendoza
Resolver IV
Resolver IV

2 REPLIES 2
ChrisMendoza
Resolver IV
Resolver IV

@txkimmers- You will probably have to use Graph API based off the documentation at https://docs.microsoft.com/en-us/graph/api/channel-list-messagereplies?view=graph-rest-1.0&tabs=http

txkimmers
Frequent Visitor

This does look like it will do what I need, thank you!  I am pretty new to Power Automate and have not done anything with the Graph API, my learning curve just changed shape.  Thanks much for your quick response.

 

K

Helpful resources

Announcements
Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Top Solution Authors
Top Kudoed Authors
Users online (4,316)