Getting a time format error while integrating with FreshDesk.

[anthonys123]

I'm using an automation to submit an item created in a SharePoint list as a new ticket in FreshDesk. I'm getting an error with the value for Due By Date.  

Definition:  Due By due_by date-time (in format yyyy-MM-ddTHH:mm:ssZ).  

Input:  "body/due_by": "2021-05-17T20:03:00Z" 

Error:  {"description":"Validation failed","errors":[{"field":"fr_due_by","message":"It should not be blank if due_by is given","code":"missing_field"}]}  

When I remove the Due Date from the Flow, it runs successfully and creates a new ticket in FreshDesk.

When I send an email instead, I see the output value is 2021-05-17T20:03:00Z

[kierian]

Hello

that seem required field and you passing wrong syntx

can you share flow URL

Have a good day.

[anthonys123]

As indicated in the screenshot, it's not a required field but I do have it filled in. 

The question is - what is the correct syntax? 

What do you mean by Flow URL? 

[kierian]

Hello 

Flow URL is link on address bar when you navigate to flow via flow.microsoft.com 

what is date you pass to that field ?

what type of field you passing data too?

[anthonys123]

https://us.flow.microsoft.com/en-us/ 

021-05-17T20:03:00Z 

Definition:  Due By due_by date-time (in format yyyy-MM-ddTHH:mm:ssZ).