cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
anthonys123
Helper III
Helper III

Getting a time format error while integrating with FreshDesk.

I'm using an automation to submit an item created in a SharePoint list as a new ticket in FreshDesk. I'm getting an error with the value for Due By Date.  

 

Definition:  Due By due_by date-time (in format yyyy-MM-ddTHH:mm:ssZ).  

Input:  "body/due_by""2021-05-17T20:03:00Z" 

Error:  {"description":"Validation failed","errors":[{"field":"fr_due_by","message":"It should not be blank if due_by is given","code":"missing_field"}]}  

 

When I remove the Due Date from the Flow, it runs successfully and creates a new ticket in FreshDesk.

When I send an email instead, I see the output value is 2021-05-17T20:03:00Z

 

 

Screen Shot 2021-04-30 at 3.54.17 PM.png
4 REPLIES 4
kierian
Community Support
Community Support

Hello

that seem required field and you passing wrong syntx

 

can you share flow URL

 

Have a good day.

As indicated in the screenshot, it's not a required field but I do have it filled in. 

 

The question is - what is the correct syntax? 

 

What do you mean by Flow URL? 

Hello 

Flow URL is link on address bar when you navigate to flow via flow.microsoft.com 

what is date you pass to that field ?

what type of field you passing data too?

https://us.flow.microsoft.com/en-us/ 

021-05-17T20:03:00Z 

Definition:  Due By due_by date-time (in format yyyy-MM-ddTHH:mm:ssZ).  

Helpful resources

Announcements
MPA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

Learn to digitize and optimize business processes and connect all your applications to share data in real time.

Microsoft Build 768x460.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development—and gain insights from experts from around the world.

May UG Leader Call Carousel 768x460.png

What difference can a User Group make for you?

At the monthly call, connect with other leaders and find out how community makes your experience even better.

PA Survey Carousel Image.png

We want to hear from you!

If you are a small business ISV/Reseller, share your thoughts with our research team.

Users online (1,251)