Getting the itemID for the Caseresolutions entity from a Case

[jimmart]

Hi Guys,

Im trying to create a flow that gets the resolution inputted by the user to an email however I am having issues with getting the record via the Trigger "when a record is updated" (When it is closed)

However I am having issues with getting the case resolution entity connected, i dont know which field to use for the itemID

I have tried the incidentID but have had no luck.

Any ideas on how I could get it? Thanks

[jimmart]

Up

[FCGALLEG]

Hi Jimmart, 

You sat that you are having some issues, what issues are? (Error)

The flow is not running after modify a register?

Thanks.

JAvier