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Helper I
Helper I

Getting the itemID for the Caseresolutions entity from a Case

Hi Guys,

 

Im trying to create a flow that gets the resolution inputted by the user to an email however I am having issues with getting the record via the Trigger "when a record is updated" (When it is closed)

jimmart_1-1601959853159.png

 

However I am having issues with getting the case resolution entity connected, i dont know which field to use for the itemID

 

I have tried the incidentID but have had no luck.

 

Any ideas on how I could get it? Thanks

 

2 REPLIES 2
Helper I
Helper I

Up

Microsoft
Microsoft

Hi Jimmart, 

 

You sat that you are having some issues, what issues are? (Error)

 

The flow is not running after modify a register?

 

Thanks.

JAvier

 

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