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jimmart
Helper II
Helper II

Getting the itemID for the Caseresolutions entity from a Case

Hi Guys,

 

Im trying to create a flow that gets the resolution inputted by the user to an email however I am having issues with getting the record via the Trigger "when a record is updated" (When it is closed)

jimmart_1-1601959853159.png

 

However I am having issues with getting the case resolution entity connected, i dont know which field to use for the itemID

 

I have tried the incidentID but have had no luck.

 

Any ideas on how I could get it? Thanks

 

2 REPLIES 2
jimmart
Helper II
Helper II

Up

FCGALLEG
Community Support
Community Support

Hi Jimmart, 

 

You sat that you are having some issues, what issues are? (Error)

 

The flow is not running after modify a register?

 

Thanks.

JAvier

 

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