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Helper I
Helper I

Getting the itemID for the Caseresolutions entity from a Case

Hi Guys,


Im trying to create a flow that gets the resolution inputted by the user to an email however I am having issues with getting the record via the Trigger "when a record is updated" (When it is closed)



However I am having issues with getting the case resolution entity connected, i dont know which field to use for the itemID


I have tried the incidentID but have had no luck.


Any ideas on how I could get it? Thanks


Helper I
Helper I



Hi Jimmart, 


You sat that you are having some issues, what issues are? (Error)


The flow is not running after modify a register?





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