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Celestie
Helper II
Helper II

Help with Power Automate

Hi everyone,

I created an approval workflow, which is running fine. But requesters always get rejection emails although their requests have been approved. 

1.Based on the screenshots below, you can see that in this workflow, there are two approvers. Both need to make a decision. Each time, both hit approve button, requesters still get rejection emails while the status of this requests on Teams showing approved. Could you please have a quick look of my flow and let me know what may have gone wrong?

Inked123_LI.jpg456.png789.png101112.png

2. I have is that if I need to reassign a request to someone else who is not one of the approvers, I leave some comments and hit the reassign button. The person cannot see my comments in the email at all. Could you tell me how to add this to my workflow ?

 

3. For the create a task section, what should I put as plan id?

Thanks a lot !

 

8 REPLIES 8
Ahammad_Riyaz
Super User
Super User

Hi @Celestie 

 

Did you tried With condition Approve instead of approve.

 

Regards

Ahammad Riyaz

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Regards

Ahammad Riyaz

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KvB1
Solution Sage
Solution Sage

The output of the approval action is an array of responses, so you can't just compare it to a string like you are doing now

 

If you would use the dynamic content to grab the approver response, you would throw all the actions after it in a for all loop, which you should try to avoid as much as possible

 

To fix this, limit the for all loop to store the response in a variable, and use that variable in your condition. If you are feeling spicy you can avoid the for all loop alltogether,  by setting the variable using first(outputs('Start_and_wait_for_an_approval')?['body/responses'])?['approverResponse']

 

(try to learn some expressions, it will be very much worth to practice)

Yes I I tried

HI KvB1,

Thanks so much for your reply. I am quite confused about what to do next. Sorry I just started to use Power Automate so I am not familiar with it.  Could you elaborate a bit more ?

Try a capital A for Approve:

Snag_80c0a8b.png


Ellis
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Hi EKARIM,

Thanks for your reply. Yes I tried... still not working

Please try:

Snag_88e6ad3.png

 

This is because you have two approvers. The outcome for two approvers looks like this:

ekarim2020_0-1647478557424.png


Ellis
____________________________________
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Ok:

The output of the start and wait for approval is an array. An array is like a table, so it (usually) contains more than one item. Even if it only contains one item, it still has the format of an array.

In the case of start and wait for approval, one of its dynamic outputs (the one you are using now) is an array called "['body/responses']". In this array, there are strings, called "['approverResponse']".

In the condition you have now, you are comparing the array that comes from the approval action to a string, which will never be the same, so it will never pass.

One solution is to use contains as a parameter, and then you have to decide whether the ALL of the responses have to be Approve, or if the array of responses only has to contain ONE Approve.

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