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Anonymous
Not applicable

How to retrieve the Status Reason

Hello Expert ,

 

I tried to count  number of time  a client rejected the resolution  of case.

 

How can I retrieve the Status Reason ?

 

I want to retrieve the status Reason  = SOLUTION REJECTED 

 

What are you suggestion.

 

I attached  to  screen shot

 

Thank you !

 

Number of Case Resolution Rejection  - 1b.PNGNumber of Case Resolution Rejection  - 1a.PNG

4 REPLIES 4
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Community Support
Community Support

Hi @Anonymous ,

 

Please refer to screenshot below to create the flow:

1.png

 

The expression in the Compose as below:

length(body('Filter_array'))

 

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Anonymous
Not applicable

How can set  up a loop and count 3 time  this rejection state?

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Hi @Anonymous ,

 

If your original problem has been solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

 

You could create a new post with the new question so the problem could be quickly answered.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Anonymous
Not applicable

That a sub -question 

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