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If a respondent to a form clicks 'no' - I need to know!

Hi everyone 

 

I hope you can help. 

 

I am looking to build a customer satisfaction survey (I am thinking on a Form, but am open to suggestions at this stage).  

 

I would like a notification to email me IF a customer is unhappy e.g.

Would you recommend us to a friend? 

Answer: No 

 

Or 

 

They score us less than say 3/5 stars. 

 

I am sure this must be a relatively straightforward Flow but I can not work out how to attach the condition to the relevant question on the Form. 


Thanks in advance 

 

Ben  

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Community Support
Community Support

Re: If a respondent to a form clicks 'no' - I need to know!

Hi @BenjaminSavage,

 

I have made a test on my side and the flow works well. Please take a try with the following workaround:

   Use When a new response is submitted as a trigger, then get the submitted options via the Get response details action.

   Configure Condition to determine that whether the submitted option is equal to No, and send an email notification if the condition is met.

Image reference:

Form:

40.PNG

Flow:

39.PNG

If the Form is using Score, you only need to use int() function to conversion type in the Condition first, and then use is less than to determine if the Score is less than 3.

Form:

43.PNG

Flow:

41.PNG

42.PNG

Take a try and feel free let me know if you have any question.

 

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Administrator
Administrator

Re: If a respondent to a form clicks 'no' - I need to know!

Hello, @BenjaminSavage!

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-bacao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thank you for being an active member of the Flow Community!

-Gabriel
Flow Community Manager

-Gabriel
Microsoft Power Automate Community Manager
Are YOU a member of your local Power Automate User Group?
Fill out This Form to claim your Community User Group Member Badge!

View solution in original post

3 REPLIES 3
Highlighted
Community Support
Community Support

Re: If a respondent to a form clicks 'no' - I need to know!

Hi @BenjaminSavage,

 

I have made a test on my side and the flow works well. Please take a try with the following workaround:

   Use When a new response is submitted as a trigger, then get the submitted options via the Get response details action.

   Configure Condition to determine that whether the submitted option is equal to No, and send an email notification if the condition is met.

Image reference:

Form:

40.PNG

Flow:

39.PNG

If the Form is using Score, you only need to use int() function to conversion type in the Condition first, and then use is less than to determine if the Score is less than 3.

Form:

43.PNG

Flow:

41.PNG

42.PNG

Take a try and feel free let me know if you have any question.

 

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Administrator
Administrator

Re: If a respondent to a form clicks 'no' - I need to know!

Hello, @BenjaminSavage!

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-bacao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thank you for being an active member of the Flow Community!

-Gabriel
Flow Community Manager

-Gabriel
Microsoft Power Automate Community Manager
Are YOU a member of your local Power Automate User Group?
Fill out This Form to claim your Community User Group Member Badge!

View solution in original post

Highlighted
New Member

Re: If a respondent to a form clicks 'no' - I need to know!

Thank you ever so much Barry. That is exactly what I was after. I had missed the step to apply the condition to the quesiton 

 

Much appreciated! 

 

Thanks 

 

Ben 

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