Including a link to Dynamics 365 in Send Email step

[LeeHarris]

Hi,

I have a flow that is sending an alert to users that they need to check certain Account records in Dynamics 365 (online). I would like to include a link to the Dynamics App so that they can quickly jump in and update records.

I have set "Is HTML" to Yes in the advanced options and the body of my email includes a link in the format

<a href="https://mysandbox.crm4.dynamics.com/main.aspx?appid=5f9282gb-ffa1-e611-831c-5065f38cta21">Open Dynamics</a>

however the emails are never received. If I change the link to another page such as www.google.com then I receive the email successfully.

Any ideas why I am not able to include this specific link to Dynamics 365 online?

[v-yamao-msft]

Hi LeeHarris,

For a test, I created a simple flow to send an email, I included the link you provided in the email body.

I also enabled “Yes” option for “Is HTML” field.

When I clicked the button to trigger the flow, it ran succeed.

How is your flow created? Will it be triggered successfully?

Please try to recreate the flow to see if it will work.

Best regards,
Mabel Mao

[LeeHarris · Accepted solution]

Hi @v-yamao-msft

This turned out to be an issue with the email getting blocked by Outlook on the receiving end. The combination of the link and body text was enough to flag it as suspicious. After adding the address to the safe list I am now getting the email as I expect to see it.

Thanks for your help.