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annang
New Member

Invalid connection - Issue with the environment data loss prevention policies

Hi. I'm trying to create a flow (Outlook to Excel) using Power Automate for the first time, and will need to connect to my Outlook, Excel. However, I got an error when connecting to my Outlook and Excel account.

 

This is the error message I got: "Failed to create connection for connection id '/providers/Microsoft.PowerApps/apis/shared_outlook/connections/shared-outlook-d9a95094-ad2d-49e2-b48e-36813071d5b1'. The environment data loss prevention policies for environment: '631cdd8a-a1ee-e1e4-80a0-da2f9fc0801b' could not be found.”

 

I cannot sign in Outlook, Gmail, Excel or anything at all from Power Automate. It all says "invalid connection" and "The environment data loss prevention policies for environment: '631cdd8a-a1ee-e1e4-80a0-da2f9fc0801b' could not be found.” .I already tried to delete cache, switch browers, incognito, wait for a few days, retry again... still doesn't work.

 

I'm signing in using my personal email, subscribed to Office 365 Personal plan, and the environment I'm seeing in the top right corner of the Power Automate screen is "Default Environment",

 

Can someone help me with this issue? 

 

Thank you so much!

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @annang ,

 

The issue is going to be licensing.  Frequently asked questions about Power Automate licensing - Power Platform | Microsoft Learn

 

The following Office 365 licenses include Power Automate capabilities:

  • Office 365 E1
  • Office 365 E3
  • Office 365 E5
  • Office 365 F3
  • Office 365 Business Basic
  • Office 365 Business Standard
  • Office 365 Business Premium
  • Office 365 F1
  • Office 365 F3
  • Office 365 E3
  • Office 365 E5
  • Windows 10 Pro
  • Windows Enterprise E3
  • Windows Enterprise E5
  • Office 365 A1 for Faculty
  • Office 365 A1 for Students
  • Office 365 A1 Plus for Faculty
  • Office 365 A1 Plus for Students
  • Office 365 A3 for Faculty
  • Office 365 A3 for Students
  • Office 365 A3 for Student Use Benefit
  • Office 365 A5 for Faculty
  • Office 365 A5 for Students
  • Office 365 A5 for Student Use Benefit

 

 

If this was helpful: Please mark as a solution Give me a thumbs up Always glad to help, Tom! Connect on LinkedIn

View solution in original post

3 REPLIES 3

Hi @annang ,

 

The issue is going to be licensing.  Frequently asked questions about Power Automate licensing - Power Platform | Microsoft Learn

 

The following Office 365 licenses include Power Automate capabilities:

  • Office 365 E1
  • Office 365 E3
  • Office 365 E5
  • Office 365 F3
  • Office 365 Business Basic
  • Office 365 Business Standard
  • Office 365 Business Premium
  • Office 365 F1
  • Office 365 F3
  • Office 365 E3
  • Office 365 E5
  • Windows 10 Pro
  • Windows Enterprise E3
  • Windows Enterprise E5
  • Office 365 A1 for Faculty
  • Office 365 A1 for Students
  • Office 365 A1 Plus for Faculty
  • Office 365 A1 Plus for Students
  • Office 365 A3 for Faculty
  • Office 365 A3 for Students
  • Office 365 A3 for Student Use Benefit
  • Office 365 A5 for Faculty
  • Office 365 A5 for Students
  • Office 365 A5 for Student Use Benefit

 

 

If this was helpful: Please mark as a solution Give me a thumbs up Always glad to help, Tom! Connect on LinkedIn

I purchased a license (Power Automate Premium) and it works. Thank you so much for your help!

Nice @annang !  We are here to help you with any Power Automate questions! 

 

 

If this was helpful: Please mark as a solution Give me a thumbs up Always glad to help, Tom! Connect on LinkedIn

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