I'm trying to create a IT ticketing system with forms and a sharepoint list. The part where I'm running into an error is when I go into the sharepoint list to modify the the ticket item to its issue status being closed I want it to email the ticket owner saying their ticket has been updated; however, no matter how many times I try to modify the flow it either just never sends the email to the ticket owner or I get there is no dynamic content available when I attempt to rearrange the flow. For the condition in the apply to each I have issue status and issue status value set as an OR function.
Flow part 1
flow part 2
flow part 3
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Hi @bhanney2323 ,
You couldn't create it in one single flow since one flow could only have one trigger in the begainning.
Please create two flows to achieve your requirement, the first flow to create the item when the new response is created should as below:
When add value to person Plaims column, we should add the value with type i:0#.f|membership|TheEmailAddress
And then you should create the second flow to send the email when an item is modified as below:
Best regards,
Alice
Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @bhanney2323
The problem stems from having a Trigger in the middle of the flow.
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I'm not sure if this addresses your issue, but when the dynamic content list is empty, I will usually go start to put in a formula (usually int(), since it's easy) and then click back over to the list and there will be more options there. Once I have the fields in place that I need, I go back and pull out the formula, save the flow exit and when I come back in the dynamic field names will be where I need them.
Also, if you put text around a dynamic content label in another field, you can copy and paste that using your keyboard ctrl+c / ctrl+v, so that may be an option if you aren't seeing the dynamic content box at all.
Hi @bhanney2323 ,
You couldn't create it in one single flow since one flow could only have one trigger in the begainning.
Please create two flows to achieve your requirement, the first flow to create the item when the new response is created should as below:
When add value to person Plaims column, we should add the value with type i:0#.f|membership|TheEmailAddress
And then you should create the second flow to send the email when an item is modified as below:
Best regards,
Alice
Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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