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Helper I
Helper I

Link to Item: Link is not working for some users

I've created an approval flow, but the link to item does not work for approvers other than myself (the owner of the Flow). I've added all approvers as Run-Only users, and they have edit/contribute/approve permissions in the library. I'm confused as to why the link would work for me (as an approver), but not for others.



link to item.PNG


Hi @jobiewan what is the error that the other users are seeing?

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Dual Super User III
Dual Super User III

I'll see if I can replicate your issue, but I suspect the problem is related to them being run-only users.  I know it should be a read-only link, but as run-only users I don't think they will be able to approve anyway, since that involves editing the approval. This may be a side effect from that.  Did you try making one of them a regular user with a share instead of read only and see if that changes the outcome?

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The link does not open the document in question. When you hover over the display name, you can see that the link is there, but it will not open. They also can't right-click and copy the link. Oddly, when I put myself in as the approver, the link works just fine for me.

I only see two options: adding them as run-only users, or adding them as owners. Do you think that everyone needs to be an owner for the flow to run properly? That hasn't been the case with any of my other flows...

I made the entire library an "owner" of the workflow so that, theoretically, anyone using the library can run the flow. I also made sure that all my assigned approvers have at least "edit" permissions. The link still does not work. 😞

I've tested this with several users now, sometimes giving them the exact same permissions as I have (owner/admin of both library and flow), and the link still does not open the document for them. I've also checked Outlook settings to make sure that HTML is supported. I'm completely stumped, so if anyone has any suggestions, please let me know.

Hi @jobiewan ,


Could you please make a test on user have full access to the sharepoint library and flow to see if the issue still exists?


Best regards,



Community Support Team _ Alice Zhang
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Yes, I've tested with a co-worker who is also a Site Owner and has full rights to the library, and is also a co-owner of the Flow. The link still does not work. 


Does the link work for your users if they go to the Flow approval center and view the approval request there?   I am assuming that your users are clicking the link in an email.



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Yes, the link in the email is the one that's not working. The link in the approval center does seem to work. 


So that means it is not a permissions issue.  Does it work in the Outlook web client?



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Aha, yes, the link does work in the web client. So this is a problem with Outlook? Though we are on O365, most people use the desktop apps here in our office, especially for Outlook. Is this a known issue? Do I need to contact our IT dept? Thank you for your help!

So, I've expanded my research, and apparently this is a known issue with the Outlook desktop client, which is really disappointing. I put hours of work into making this flow work properly, and because it worked when I tested it on myself, I assumed it was safe to release. Asking users/approvers to use the web app just for approvals is not an acceptable workaround (a usability nightmare, if you ask me!). If anyone has any information as to if/when this issue will be solved, I'd love to hear.

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