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Advocate II
Advocate II

Lookup Optionset value from incoming string

We are using Parserr and are parsing incoming emails, where the values we need present themselves as strings. We are creating new leads in Dynamics CRM using these parsed emails.


We need to use the incoming value, eg "John Smith", to lookup the corresponding value in Dynamics CRM which has the corresponding value "John Smith"


However we are unable to set this value in Dynamics CRM using Flow as its an optionset field.


How do we set this optionset field?

Community Support
Community Support

Hi Courtenay,


Could you try to use Switch case on your side to see if it will meet your needs?

More details about Switch case, please check this blog at here:

If the incoming value is equal to “Jhon Smith”, do an action. If the incoming value is equal to another value, do another action.

Hope this could be a reference for you.

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



Thanks for the suggestion, but it just won't work. We have lots of optionset fields. Taht would be endless switch statements.


Is there no way we can do a lookup using some sort of Get Field by Value in CRM? Surely this has been done before?

Surely this isnt an uncommon requirement @v-yamao-msft

Is a switch statement still the only solution for this situation?


Did you get any solution apart from using Switch

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