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DRafaelAguilarH
Level: Powered On

MS Flow - Approval ignoring details box, I receive a generic email message

I have built an approval process, and I want the approval email to contain information about the request, instead of sending a separate email for it.

However, I just get a generic email even though I've put information in the "Details" box. Is this not what it's used for? Please see image below, my approval setup and the email I'm receiving.

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Community Support Team
Community Support Team

Re: MS Flow - Approval ignoring details box, I receive a generic email message

Hi @DRafaelAguilarH ,

 

I did the test on my side. If we configured the content in Details, it will be displayed in Approval email.

16.PNG15.PNG

I noticed that you didn't configure the Item link and the Item link description, but the link is displayed in the email, and the titles are also inconsistent.

I speculate that the email you saw is not the Approval email generated by current Flow. Please check if there is any other Approval email in inbox.

 

In addition, you could go to Approval center to check the request and see if the content in Details is consistent with the configuration.

14.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
4 REPLIES 4
Super User
Super User

Re: MS Flow - Approval ignoring details box, I receive a generic email message

You can't edit the default approval emails, however you can make a hybrid approval Flow, where you use the approval within the conditions to move the approval along, but that also allows you to create/edit custom emails. Here's an example of one of my Approval Flows where we do this: DocumentsApproval.png

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

DRafaelAguilarH
Level: Powered On

Re: MS Flow - Approval ignoring details box, I receive a generic email message

Just to be sure I understand, in this case the end-user receives both the default approval email, and a second custom email you built?

Community Support Team
Community Support Team

Re: MS Flow - Approval ignoring details box, I receive a generic email message

Hi @DRafaelAguilarH ,

 

I did the test on my side. If we configured the content in Details, it will be displayed in Approval email.

16.PNG15.PNG

I noticed that you didn't configure the Item link and the Item link description, but the link is displayed in the email, and the titles are also inconsistent.

I speculate that the email you saw is not the Approval email generated by current Flow. Please check if there is any other Approval email in inbox.

 

In addition, you could go to Approval center to check the request and see if the content in Details is consistent with the configuration.

14.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
DRafaelAguilarH
Level: Powered On

Re: MS Flow - Approval ignoring details box, I receive a generic email message

I just nuked my flow, re-built it like in the last message and now the details pane works! 

Thank you.

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