Showing results for 
Search instead for 
Did you mean: 
Regular Visitor

Moving "Duplicate" Alert Emails

I am using an Outlook folder to monitor alerts from a hardware monitoring system.


I get "DOWN" emails come through when there is a problem, and "UP" emails when the issue has been resolved.


These have very similar subject lines, for example:


PROBLEM Host Alert: Power Supply 2 is DOWN

RECOVERY Host Alert: Power Supply 2 is UP


What I want to do is, when an UP email comes through, move this as well as the corresponding DOWN email to another folder.


So that I am left with only unresolved alerts (DOWNs that haven't come back UP yet) in my main alerts folder.


I am a complete beginner to Power Automate.  Is the above possible?



Not applicable

Hello @JobDone 


You could use the Rules within Outlook to automatically store emails where the subject contains "UP" - see below:

Annotation 2020-02-06 171058.png


Unless you would like to store each error in a SharePoint List so you can report on how many times the system was reported as DOWN?





Hi Bradley,


What I want to do is move both the UP and the corresponding DOWN email as soon as the UP comes in.


If I used the provided rule the downs would all be left over in there.


What I want is for "x is down" and "y is down", when "x is up" arrives, move "x is down" AND "x is up" into another folder. 


Leaving me with only "y is down" in my main alerts folder as that is now the only outstanding issue. x is resolved and the down/up notification emails are filed elsewhere

Community Support
Community Support


Hi @JobDone ,


Could you please provide more explanations about your needs?

I'm afraid I don't understand what you mean so I can't provide you with the proper workaround.


Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Barry,


Thanks for your response.


I have an email folder set up to receive email alerts, that I am monitoring on a big TV screen.  I want this folder to only have active DOWN alerts in them, indicating that there is a problem.


Say for example that the Power Supply and Fan for a server both went down, the alert email box would look like this:



ALERT: Power Supply is DOWN



Now, if we fixed the fan and it came back up, the alert email box would look like this:



ALERT: Fan is UP

ALERT: Power Supply is DOWN



As soon as the "Fan is UP" email arrives, I want this email AND the "Fan is DOWN" email to be moved to some other archive,  so the alert email box looks like this:



ALERT: Power Supply is DOWN


So that the only things in the alert email box are current ongoing DOWN alerts.  I will know that the fan problem has been resolved as the DOWN email has dissapeared because the UP email arrived.


I only want my monitoring screen to show me what's currently DOWN, if it has come back UP I no longer need it in there

Not applicable

Hello @JobDone 


The way I would most likely do it is:


  1. Set a trigger for "When a new email arrives (V3)" with a subject filter of "UP".
  2. Get Emails (V3) with a subject query of "DOWN"
  3. Filter Array using the Get Emails value and where subject is equal to concat(substring(triggerBody()?['subject'],'UP'),' DOWN'). This should look for where email equals Fan is DOWN with the trigger of Fan is UP (but forcing it to appear as Fan is DOWN)
  4. Apply to each with output being Filter array values you will set Move email with the message id
  5. Final step is Move email again but for the trigger email i.e. Fan is UP


This should mean your flow looks something like this:

Step 1 and 2Step 1 and 2

Step 3, 4 and 5Step 3, 4 and 5

Hi Again,


This is definitely a step forward, but I'm not sure the function is right


When using the provided


concat(substring(triggerBody()?['subject'],'UP'),' DOWN')


We get the following error



InvalidTemplate. The execution of template action 'Filter_array' failed: The evaluation of 'query' action 'where' expression '@equals(item()?['subject'], concat(substring(triggerBody()?['subject'], 'UP'), ' DOWN'))' failed: 'The template language function 'substring' expects its second parameter 'start index' to be an integer. The provided value is of type 'String'. Please see for usage details.'.




Substring Definition from the link




Return characters from a string, starting from the specified position, or index. Index values start with the number 0.

substring('<text>', <startIndex>, <length>)
Parameter Required Type Description
<text>YesStringThe string whose characters you want
<startIndex>YesIntegerA positive number equal to or greater than 0 that you want to use as the starting position or index value

A positive number of characters that you want in the substring




It looks like 2nd and third arguments <startIndex> and <length> both need to be an integer.  But we are using triggerBody()?['subject'] and 'UP'  which are text



Not applicable

Hello @JobDone 


Apologies, I have thought of an easier way!





Thanks, and what steps are these replacing?

Not applicable

Step 3 so you would swap the concat with the replace function. 🙂



I get


"The expression is invalid."


When submitting the replace function.  I am putting this in exactly the same place as where the concat was i.e Subject -> is equal to -> replace(triggerBody()?['subject'],"UP","DOWN")

Not applicable



Should be 

Replace(triggerBody()?['subject'], 'UP', 'DOWN')
Speech marks would cause an error.
I just tried the flow and it ran successfully moving the emails to the folder i specified.
Steps 1 and 2Steps 1 and 2
Steps 3, 4 and 5Steps 3, 4 and 5
Not applicable

Hi @JobDone 


Is this all working? 🙂





Hi Bradley,


Thanks for the info, apologies for not getting back to you.


This partially works, but only for emails where the subject is the same other than the "DOWN" and "UP".


Our actual email subjects look like this:


PROBLEM Host Alert: Power Supply 2 is DOWN

RECOVERY Host Alert: Power Supply 2 is UP


So we need a second replace function in here for PROBLEM/RECOVERY as well the current DOWN/UP one.


Any idea how to do this? We have been unsuccessful trying a second Filter Array, and I cant see how to put two replace functions into a single Filter Array





Not applicable

Hello @JobDone 


I have written the below which should match the requirements:




Annotation 2020-02-12 160410.png


I don't believe you will need to change or add a filter array as it will still match the subject.


Let me know if you need anything else 😊





Helpful resources


Check out the Copilot Studio Cookbook today!

We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience!    Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up?   Click this link to get started:   Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen.   Don't miss your moment--start submitting in the Copilot Cookbook Gallery today!     Thank you,  Engagement Team

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community.  We can't wait to see what you "cook" up!    

Welcome to the Power Automate Community

You are now a part of a fast-growing vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun.   Now that you are a member, you can enjoy the following resources:   Welcome to the Community   News & Announcements: The is your place to get all the latest news around community events and announcements. This is where we share with the community what is going on and how to participate.  Be sure to subscribe to this board and not miss an announcement.   Get Help with Power Automate Forums: If you're looking for support with any part of Power Automate, our forums are the place to go. From General Power Automate forums to Using Connectors, Building Flows and Using Flows.  You will find thousands of technical professionals, and Super Users with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Power Automate community forums. Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered. Galleries: The galleries are full of content and can assist you with information on creating a flow in our Webinars and Video Gallery, and the ability to share the flows you have created in the Power Automate Cookbook.  Stay connected with the Community Connections & How-To Videos from the Microsoft Community Team. Check out the awesome content being shared there today.   Power Automate Community Blog: Over the years, more than 700 Power Automate Community Blog articles have been written and published by our thriving community. Our community members have learned some excellent tips and have keen insights on the future of process automation. In the Power Automate Community Blog, you can read the latest Power Automate-related posts from our community blog authors around the world. Let us know if you'd like to become an author and contribute your own writing — everything Power Automate-related is welcome.   Community Support: Check out and learn more about Using the Community for tips & tricks. Let us know in the Community Feedback  board if you have any questions or comments about your community experience. Again, we are so excited to welcome you to the Microsoft Power Automate community family. Whether you are brand new to the world of process automation or you are a seasoned Power Automate veteran - our goal is to shape the community to be your 'go to' for support, networking, education, inspiration and encouragement as we enjoy this adventure together.     Power Automate Community Team

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today!  

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Users online (4,438)