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chris_tortuga
Regular Visitor

Need help with flow: Send separate emails for separate items in Outlook that occur at the same time

I have a flow that Gets Items (Phone Appointments) from the Outlook calendar and intends to email the customer a follow-up survey. It is working if there is one appointment at a time, however, my problem is that if Joe and Jane are scheduled at 10am, the flow emails Joe and Joe (two separate emails), instead of Joe and Jane.

 

What could be my issue?

 

Here is the calendar (for an example):

chris_tortuga_0-1619914672848.png

 

Here is the flow:

chris_tortuga_3-1619914911560.png

chris_tortuga_2-1619914884794.png

chris_tortuga_5-1619915396688.png

 

 

If you need additional screenshots or information, just let me know!

 

Thank you in advance!! 🙂

Chris

 

 

4 REPLIES 4
Mira_Ghaly
Dual Super User
Dual Super User

@chris_tortuga

If I understand correctly this is simply because they are 2 separate appointments in Outlook and your flow trigger is per appointment but if the appointment itself in Outlook was sent to both (have both as recipients) then it will be one email.

 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

Yes, there are two separate appointments in Outlook by two different customers. 

For example, if 3 individual customers scheduled at 10am, I would like an email sent to each of the 3 individual customers. However, my issue is that my flow is emailing the first customer scheduled 3 times.

 

 

 

@chris_tortuga 

I got you ; i think the issue in get booking step can you expand and it and explain?

 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

@Mira_Ghaly Here is the the Get Bookings expanded:

chris_tortuga_0-1619954634627.png

 

Let me know if you need more information.

 

Thank you and anyone's help--

Chris

 

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