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kru826
Frequent Visitor

Need to send email to different email addresses based on field option in Dynamics 365

Hello,

I have a Power Automate that I created to advise managment when a certain field is modified.  That part works fine. 

 

The part I cannot get to work is to determine who to send the email to based on a selection in a drop down field on the opportunity.  The field is a option set based on departments.  I need to send an email to one group when a certain option is selected and the remaining options can go to the other email address.  How do I set up the condition to get the emails to go to the appropriate email address based on the option set.  I have tried to do the simple way and even did some other options just to try  but none worked.  I looked for a solution but everything I see is related to SharePoint.  

 

kru826_0-1648137985074.png

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
mattias1172
Responsive Resident
Responsive Resident

Presuming the department value comes in as its own Dynamic Content, you can use a switch action for this. 

 

mattias1172_0-1648140990820.png

 

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kru826
Frequent Visitor

The switch feature worked but instead of typing in the label I typed in the item number associated to it in D365.  I just needed clarification which I got from a MSFT partner.  Thank you to both!

kru826_0-1648658220573.png

 

View solution in original post

5 REPLIES 5
mattias1172
Responsive Resident
Responsive Resident

Presuming the department value comes in as its own Dynamic Content, you can use a switch action for this. 

 

mattias1172_0-1648140990820.png

 

I gave this a try but am getting an error so not sure if it is something I am doing or this might not be the right action to use.  Only one product type needs to go to a certain email address and the rest (approx 7-8) needs to go to another email address.  I set up the switch with one case and use the default for the others but it did not like me adding an email to the default. 

kru826_0-1648236137357.png

 

What are you using for the dynamic content? It looks like an integer was passed to the switch case. 

I am using a option set field that has approx 10 items listed.  I only need one of those option set items to go to a different email address and the rest go to the main email address.  What you are seeing is the item number associated to the label in the option set.

kru826_0-1648474679597.png

 

kru826
Frequent Visitor

The switch feature worked but instead of typing in the label I typed in the item number associated to it in D365.  I just needed clarification which I got from a MSFT partner.  Thank you to both!

kru826_0-1648658220573.png

 

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