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spum
Regular Visitor

New task on planner

Hi to all,

 

I built a flow that creates a planner task every time i flag an email. The problem is when i reply to that email it creates another task. How do i stop this?

 

spum_0-1612811081124.png

 

 

Best regards,

4 REPLIES 4
v-duann-msft
Community Support
Community Support

Hi @spum 

 

Thank you for posting.

 

According to your description and screenshot, your flow will create the secondary unnecessary task when reply the flagged email.

 

I tried to reproduce your issue but failed. It works normally from my end. Could you please share me the result details of the flow status? Meanwhile, have you checked whether any other similar flow is still running.

 

If possible, please try to create a new same flow for test purpose.

 

Thank you very much for your nice cooperation and hope the hear from you soon.

 

Best regards,

Anna

spum
Regular Visitor

Good morning,

 

When i flag an email it will create a task as it would be expected. But then if i reply the same falgged email it will create another task, and i don´t want that.

 

I just want to create the first time i do the flag.

 

There is no other flow, just this one.

 

spum_0-1612862068990.pngspum_1-1612862155518.pngspum_2-1612862174084.png

 

spum
Regular Visitor

Is there to config in another way? it always creates a second task when i reply to the email

 

Thanks!

v-duann-msft
Community Support
Community Support

Hi @spum

 

Thank you for further clarification.

 

Since there is no problem from my end, I believe no server incident happening currently. But you are definitely encountering irregular behavior. I recommend you go to our support website to request a remote troubleshooting support.

 

Here is the support link:

https://flow.microsoft.com/en-us/support/ 

 

Thanks

Anna

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