REST API is not yet supported for this mailbox

[Rfla]

Trying to use a shared mailbox and getting this message. Any suggestions ?

[telu]

Is it outlook or office 365 mail?

Thanks,

Teng

[Rfla]

Office 365 user/mail

[telu]

It should be supported, do you see this in creating the flow? Is the email a trigger or action? I just created a flow with Office 365-on new email, It works for me, could you give me the detail error message or screenshot for that?

Thank you.

[arbangara99]

How did your esolve this issue? I am having the same problem?

[Rfla · Accepted solution]

Hi @arbangara99, we tested with a shared mailbox that did not have the correct license. When IT added the correct license it worked for me.

[Serge_de_Klerk]

Hi @Rfla,

do you happen to know what license was assigned? I have the same error message whit a flow that we've created which sends out an email as soon as a doc is created in a SharePoint library.

The flow errors out with message "REST API is not yet supported for this mailbox license". The user is an Office 365 user with a Business Essentials license.

Cheers,

Serge

[bg-btgrp]

Serge,

I know this has been a minute since you asked the question but I figured if you hadn't gotten an answer yet maybe you still needed it.

I believe the user in question would need a license that includes SharePoint and maybe Exchange depending on how you trigger the mail send. I don't believe the Business Essentials license includes either of those.

I hit a similar issue with wanting to build a Flow based on a shared mailbox recieving messages and I'm pretty sure it needs at the very least an Exchange Plan 1 license in order for me to tag into it and monitor that box. I'm wrong please someone let me know.

Thanks,

Brian