cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Advocate II
Advocate II

Rating for a closed ticket using conditions

Hello,

 

I have an Issues list in which I have a flow as follows.

 

  1. Item created or modifi
  2. Condition to check if issue was 'closed'
  3. Send email with options to issue creator to get rating on customer satisfaction.
  4. Update list item with rating.

 

I can't figure out what additional condition to add to prevent the flow from continuously repeated.

 

e.g., the flow runs, it updates with the rating, but then since the list item is modified at the end of the flow, it starts a brand new flow. 

 

please assist

1 ACCEPTED SOLUTION

Accepted Solutions
Advocate II
Advocate II

Re: Rating for a closed ticket using conditions

Never mind I figured it out. Just needed to add a boolean "FeedbackGiven" column and update it to yes at the end of the flow. 

View solution in original post

1 REPLY 1
Advocate II
Advocate II

Re: Rating for a closed ticket using conditions

Never mind I figured it out. Just needed to add a boolean "FeedbackGiven" column and update it to yes at the end of the flow. 

View solution in original post

Helpful resources

Announcements
Community Conference

Power Platform Community Conference

Check out the on demand sessions that are available now!

Power Platform ISV Studio

Power Platform ISV Studio

ISV Studio is designed to become the go-to Power Platform destination for ISV’s to monitor & manage published applications.

Upcoming Events

Experience what’s next for Power Automate

See the latest Power Automate innovations, updates, and demos from the Microsoft Business Applications Launch Event.

Top Solution Authors
Top Kudoed Authors
Users online (7,106)