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Alexlorenzo21
Level: Powered On

Rating for a closed ticket using conditions

Hello,

 

I have an Issues list in which I have a flow as follows.

 

  1. Item created or modifi
  2. Condition to check if issue was 'closed'
  3. Send email with options to issue creator to get rating on customer satisfaction.
  4. Update list item with rating.

 

I can't figure out what additional condition to add to prevent the flow from continuously repeated.

 

e.g., the flow runs, it updates with the rating, but then since the list item is modified at the end of the flow, it starts a brand new flow. 

 

please assist

1 ACCEPTED SOLUTION

Accepted Solutions
Alexlorenzo21
Level: Powered On

Re: Rating for a closed ticket using conditions

Never mind I figured it out. Just needed to add a boolean "FeedbackGiven" column and update it to yes at the end of the flow. 

View solution in original post

1 REPLY 1
Alexlorenzo21
Level: Powered On

Re: Rating for a closed ticket using conditions

Never mind I figured it out. Just needed to add a boolean "FeedbackGiven" column and update it to yes at the end of the flow. 

View solution in original post

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