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SUPREMELUCKYM3
Level: Powered On

Recreating salesforce email-to-case

Hello,

I created a flow that whenever I receive an email from Outlook. from someone, it will trigger an action to create a case on salesforce and that case is assigned to me. The case would include the subject and body of the message from Outlook. Similar from “Email2Case” feature on salesforce. I was able to test it and it created a case with correct subject and body, however, I cant seem to make sure the case is assigned to me. The case owner is always a queue and not me (a user). Can anybody help me on this one? Thanks!
5 REPLIES 5
SUPREMELUCKYM3
Level: Powered On

Re: Recreating salesforce email-to-case

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Community Support Team
Community Support Team

Re: Recreating salesforce email-to-case

Hi @SUPREMELUCKYM3 ,

 

Could you share a screenshot on how is your flow configured?

 

Have you selected a value to specify to which user the case will be assigned?

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
SUPREMELUCKYM3
Level: Powered On

Re: Recreating salesforce email-to-case

Hi @v-yamao-msft 

 

Please see screenshot below. I have already configured the trigger, I just cant seem to assign the case it creates under me. 60C9BC65-D629-4B30-AFA0-81589D0F756E.png

 

SUPREMELUCKYM3
Level: Powered On

Re: Recreating salesforce email-to-case

Up
Community Support Team
Community Support Team

Re: Recreating salesforce email-to-case

Hi @SUPREMELUCKYM3 ,

 

Thanks for sharing the image.

 

It seems that there is no field for “Assigned to”.

 

I guess that it might be not possible to assign a record to certain people when creating the record.

 

Please consider submitting your request on Flow Ideas Forum at here:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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