Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Regarding link in Start and Wait for an Approval

We have used a "Start and Wait for Approval" template in a Power Automate to create an approval process. For some of our users, the email to them from this action has two sections with Approved or Rejected buttons. As shown in image here, in single email there is this top half that shows the buttons and a bottom half shown under Show Original message section that has another set of buttons. The user complain that link to item in top part (shown by default)doesn't work (nothing happens when clicked) whereas the link in bottom section (which has to be opened by clicking Show Original message) works fine. When i checked the same Power Automate, i am getting the email with just one section and link to item works out fine. Has anyone faced this behavior and if yes, please let us know the fix.
Community Support
Community Support


Hi @gayathri ,


I have made a test on my side and I can only see the top apart. Everything is normal when I click on the link.

I guess whether the client used by the client is not the same as the one you are using, so there are different results.


Please try to check the online doc and get more details about formatting approval requests:


In addition, if you are using the Flow template to create a Flow, you can try to create a new Flow from the blank to do a similar test, and use the syntax mentioned in the Doc to add a link.



Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Helper I
Helper I

Thanks @v-bacao-msft for the guide- it works.

[Link Text](Link URL)

Helpful resources

Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Microsoft 365 Conference – December 6-8, 2022

Microsoft 365 Conference – December 6-8, 2022

Join us in Las Vegas to experience community, incredible learning opportunities, and connections that will help grow skills, know-how, and more.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Users online (2,855)