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sjehanzeb
Frequent Visitor

Revise Request option after Rejection

So i have Form where my customers request for some plan, the plan when rejected does not have for my customer to revise their plan. 

 

My customers fill up their plan through microsoft forms > which goes through an approval process > 

 

if approved > the customers are informed of the decision and the services are offered (ok on this part)

if rejected > the customers are informed of the decision on email. there is no option for the customers to revise their plan and re-submit their application. 

 

Please suggest a flow. 

 

PS: my customers can be random people

1 ACCEPTED SOLUTION

Accepted Solutions
v-yamao-msft
Community Support
Community Support

Hi @sjehanzeb,

 

Do you want the customer to revise the form via flow? I am afraid that it might be not possible using flow.

 

Under If rejected branch, you are going to send an email to the customer. Then in the email body, you could suggest the customer submit the form again, and insert the link of the form in the email body so that your customer could resubmit their application by clicking the link.

 

The link of the form could be inserted in the email body likes below:

<a href="https://forms.office.com/Pages/ResponsePage.aspx?id=eFqdbHBs6tu9tTZRFFnqXWKpjci-xUQ05EU1M5WFVLUzNMVFBTUDQzSlRGUlFYMi4u"> resubmit link</a>

 

Note: Make sure select Yes for the Is HTML field.

 

I have made a flow likes below, please take it for a reference.

1.PNG 

 

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-yamao-msft
Community Support
Community Support

Hi @sjehanzeb,

 

Do you want the customer to revise the form via flow? I am afraid that it might be not possible using flow.

 

Under If rejected branch, you are going to send an email to the customer. Then in the email body, you could suggest the customer submit the form again, and insert the link of the form in the email body so that your customer could resubmit their application by clicking the link.

 

The link of the form could be inserted in the email body likes below:

<a href="https://forms.office.com/Pages/ResponsePage.aspx?id=eFqdbHBs6tu9tTZRFFnqXWKpjci-xUQ05EU1M5WFVLUzNMVFBTUDQzSlRGUlFYMi4u"> resubmit link</a>

 

Note: Make sure select Yes for the Is HTML field.

 

I have made a flow likes below, please take it for a reference.

1.PNG 

 

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

GabrielStJohn
Microsoft
Microsoft

Hello, @sjehanzeb!

 

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!


Thank you for being an active member of the Flow Community!

 

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager



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