cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Helper I
Helper I

Round Robbin Freshdesk Ticket Assignment

Hi all,

 

I leveraged this flow from April Dunnam's recipe found here. I'm struggling to figure out how to wrap this up in a nice little bow and make it work with Freshdesk. Only the ID of each counter shows up in the dynamic content when I go to update a ticket.

 

It's important to note that Freshdesk already has a built-in round robbin ticket assignment feature. However, that feature is for, "Estate" level accounts and above. My team currently has the, "Garden" level account, thus we do not have the built-in round robbin feature.

 

It's impossible to build your own round robbin inside of Freshdesk's own ticket automation. Trust me, I've tried. I believe this is my solution; I'm so close. I just need a little help sealing the deal.

 

What do you folks think? What am I missing here?

 

Warning: Barrage of screenshots to follow

Agent List - I do have a counter list as wellAgent List - I do have a counter list as well

 

11

 

22

 

33

 

44

 

 

 

 

 

1 REPLY 1
Microsoft
Microsoft

Hi Dan, 

 

Are you having any issue or error in the flow? 

 

Thanks.

Javier

Helpful resources

Announcements
Community Conference

Power Platform Community Conference

Check out the on demand sessions that are available now!

MPA Community Blog

Power Automate Community Blog

Check out the community blog page where you can find valuable learning material from community and product team members!

Top Solution Authors
Top Kudoed Authors
Users online (7,260)