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Helper I
Helper I

Round Robbin Freshdesk Ticket Assignment

Hi all,

 

I leveraged this flow from April Dunnam's recipe found here. I'm struggling to figure out how to wrap this up in a nice little bow and make it work with Freshdesk. Only the ID of each counter shows up in the dynamic content when I go to update a ticket.

 

It's important to note that Freshdesk already has a built-in round robbin ticket assignment feature. However, that feature is for, "Estate" level accounts and above. My team currently has the, "Garden" level account, thus we do not have the built-in round robbin feature.

 

It's impossible to build your own round robbin inside of Freshdesk's own ticket automation. Trust me, I've tried. I believe this is my solution; I'm so close. I just need a little help sealing the deal.

 

What do you folks think? What am I missing here?

 

Warning: Barrage of screenshots to follow

Agent List - I do have a counter list as wellAgent List - I do have a counter list as well

 

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1 REPLY 1
Microsoft
Microsoft

Hi Dan, 

 

Are you having any issue or error in the flow? 

 

Thanks.

Javier

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