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Anonymous
Not applicable

SLA Flow

Hi Everyone,

 

I have been tasked to build an SLA flow and i have never built a flow. These are the rules

 

Support Stages (A B C D) SLA resets if item is modified before it breaches when it does breach it sends an eamil. Its also reset if a stage is changed from A to x. This is all running from a SharePoint list in Office365. 

 

A –  wait 7 days

B  –  Wait 7 days

C – Wait 21 days

D – Wait 21 days

 

So item is modified and has Stage A - time starts waiting for 7 days. After 3 days someone edits the item and the counter resets to another 7 days. 

 

Item sits waiting for 7 days as its in status A, but the item is modified and Status changes to C and the timer needs to reset and now wait 21 says.

 

Any ideas and help would be great

1 ACCEPTED SOLUTION

Accepted Solutions
GabrielStJohn
Administrator
Administrator

Hello, @Anonymous!

 

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!


Thank you for being an active member of the Flow Community!

 

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager



View solution in original post

2 REPLIES 2
v-yamao-msft
Community Support
Community Support

Hi @Anonymous,

 

I am afraid that there is no direct way can be used to achieve your scenario. While if you are familiar with Custom APIs, please try to create a custom connector and integrate a custom API with Flow.

Please take the following docs for a reference and try it on your side:

https://docs.microsoft.com/en-us/flow/developer/register-custom-api

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GabrielStJohn
Administrator
Administrator

Hello, @Anonymous!

 

Thank you for posting on the Flow Community Forum! Have you had an opportunity to apply @v-yamao-msft‘s recommendation to adapt your Flow? If yes, and you find that solution to be satisfactory, please go ahead and click “Accept as Solution” so that this thread will be marked for other users to easily identify!


Thank you for being an active member of the Flow Community!

 

-Gabriel
Flow Community Manager

- Gabriel
Community Manager
Power Automate | Power Virtual Agents
Super User Program Manager



View solution in original post

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