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Jokabri
New Member

Send Email when Case Resolved to External Contact

What is the simplest method to send the end user (External user to Dynamics) a messages when their case status changes (Resolved). Played around with Dynamics Template to send Message on Record Update, but the email field from Cases passes blank

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Oosie19
New Member

I am struggling with the same thing and was hoping you might have solved this already instead of re-inventing the wheel?

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