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Godmaster
Level: Powered On

Send an email when ticket is changed to "closed"

Hello,

 

I need your help please.

I would like to send an email to the user when i changed the ticket from "open" to closed" in the colunn " status"
What is the problem in my flow ?

 

Sans titre.jpg

2 REPLIES 2
Dual Super User
Dual Super User

Re: Send an email when ticket is changed to "closed"

Hi @Godmaster 

 

Can you check and confirm what is the datatype of the column that you are comparing. It is possible that the option set might be having an actual different value and the label is just Closed/ Open etc.

 

There might be a 0,1 or true false associated to the options. so you can try testing with these too. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Community Support Team
Community Support Team

Re: Send an email when ticket is changed to "closed"

Hi @Godmaster ,

 

Currently Flow does not have a direct feature to capture changes in the specified field values.

And When an existing item is modified is actually When an item is created or modified, so if a new item is created, Flow will also be triggered. Or other field values have changed and Flow will also be triggered.

 

If you want MS Flow to support the feature to monitor changes in the specified fields, please consider voting for the following ideas:

Modified-trigger-should-give-previous-values-for-fields-changed

Trigger-flow-When-Item-is-Modified-only

 

In addition, there are some blogs that provide a way to check the changes of the specified field values through the REST API. please check it and see if it helps:

microsoft-flow-sharepoint-trigger-on-specific-fields-changed-via-sp-http-request

Check-for-a-Change-in-a-SharePoint-List-Column-Value

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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