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Atlantis
Level: Power Up

Send approval to shared e-mail address – any workarounds?

Hi Flow Community

 

I am trying to create with MS Flow an approval process that sends after a SharePoint entry an approval e-mail to a shared inbox. I would like to achieve that everyone who has access to the shared e-mail inbox (back office department) could fetch an approval request and process it. The problem: According to a few community entries, it is currently not possible to send approvals to a shared e-mail address. Basically, my blueprint is the following:

 

  1. After a SharePoint entry is done, send an e-mail to a shared e-mail address
  2. Everyone who has assess to that inbox could process the approval
  3. Look at the approval, click on “Agree” and write in the in-email comment section an ID/text
  4. An e-mail is sent to the SharePoint entry author with the ID/text communicated above
  5. Update the respective SharePoint entry with the ID

I know how to use MS Flow to cover the above steps 1, 4 and 5. Unfortunately, step 2 and 3 seem not be possible, as an error message appears when using a shared e-mail adress in the "assigned to" field. Are any workarounds out there how to use the MS Flow functionality to cover step 2 and 3? Thank you for any help! 😊

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