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AlvinH
Helper I
Helper I

Send email after x hours if case status is not started

I am using D365 and want to create a flow to send an email to case owner after 2 hours if the case status is still 'Not Started', I only want emails to be sent in working hours.

1 ACCEPTED SOLUTION

Accepted Solutions
v-bacao-msft
Community Support
Community Support

 

Hi @AlvinH ,

 

Maybe you could try the following configuration.

  • Use Recurrence as a trigger and set to trigger Flow once every two hours.
  • Use trigger conditions to set Flow to be triggered only during working hours.
  • Configure List records to filter cases whose status is "Not started". You can filter records based on statuscode and replace 1 with the code corresponding to "Not started".
  • Then get the owner's email from the user entity and send an email reminder.
Spoiler
98.PNG99.PNG100.PNG

If you want to monitor the newly created case, you can refer to another method:

Spoiler
101.PNG102.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-bacao-msft
Community Support
Community Support

 

Hi @AlvinH ,

 

Maybe you could try the following configuration.

  • Use Recurrence as a trigger and set to trigger Flow once every two hours.
  • Use trigger conditions to set Flow to be triggered only during working hours.
  • Configure List records to filter cases whose status is "Not started". You can filter records based on statuscode and replace 1 with the code corresponding to "Not started".
  • Then get the owner's email from the user entity and send an email reminder.
Spoiler
98.PNG99.PNG100.PNG

If you want to monitor the newly created case, you can refer to another method:

Spoiler
101.PNG102.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks this was very useful

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