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AnnetteM
Helper IV
Helper IV

Send email from M365 Group's mailbox

I have a flow that creates tasks in a Planner from data submitted in an MS Form. Based on a condition, I would like to send an email to the email supplied in the submitted form which will include followup information. I saved the document in my OneDrive and shared with everyone and then get the document from there to add as an attachment in the email. The one piece I am missing is to send the email from the M365 groups mail box and not mine or a service account as I want the email conversations to continue via that mail account. Is that possible? I tried using send email (v3) but it asks me to sign up for a service and I am not sure what that means.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @AnnetteM,

 

did you assign yourself the "send as" right also? (Edit Microsoft 365 Group > Group Delegation) 

________________________________________________________

Welcome to my web site.

View solution in original post

8 REPLIES 8
JisungHan
Community Support
Community Support

Hi @AnnetteM ,

 

Does the M365 Group's mailbox means "Shared Mailbox"? https://docs.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwi... 

 

If it is "Shared Mailbox" you need "Full Access" permission for the "Shared Mailbox" to send/interact/read emails from your Outlook application side.

 

Action Plan

===========

1. Contact your Exchange admin

2. Ask to grant "Full Access" permission of the Shared Mailbox to your account: https://docs.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes#which-permissions-shoul... 

3. Open and use a shared mailbox in Outlook: https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-42...

 

Hope this helps. Thanks!

 

Best regards,

Jisung Han

The mailbox is inherited (as the calendar) from the creation of an M365 group which is necessary to create a Planner. I am the owner of the group. I don't believe it may be the same as a traditional "shared mailbox" in exchange as the M365 group is part of the cloud.

ScottShearer
Most Valuable Professional
Most Valuable Professional

@AnnetteM 

Try using the Send an email from a shared mailbox action instead.

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

I have also tried that using the M365 group's email address in the "Original Mailbox Address" field and get this message:

AnnetteM_0-1609422313066.png

I also found that there is an Office 365 Groups Mail Connector (https://flow.microsoft.com/en-us/blog/use-our-new-office-365-groups-mail-connector/) which I think would suffice in this instance, however it is not available to GCC.
Any other ideas?

VictorIvanidze
Community Champion
Community Champion

Hi @AnnetteM , just use the "Send an email (V2)" action. Populate the field "From (Send as)" and place there the address of your group.

________________________________________________________

Welcome to my web site.

As I noted above, even though I am the owner of an M365 group, I still get the message that I don't have rights to send on behalf of. M365 groups must have some nuances to them.

AnnetteM_0-1609785568934.png

 

Hi @AnnetteM,

 

did you assign yourself the "send as" right also? (Edit Microsoft 365 Group > Group Delegation) 

________________________________________________________

Welcome to my web site.

Ah, that was the piece I was missing. So to summarize:

  • I added a service account as a "send as" delegate on the M365 group
  • Used "Send an email (V2)" action with the M365 groups email in the "From(Send as)" field
  • Used the service account as the connection for the "Send an email (V2)"

Thank you!

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