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ezequiel
Microsoft
Microsoft

Send email with Options

Hi...

 

I'm using the "Send email with Option" with a simple YES/NO. The issue is that the flow times out in 10 minutes. if the person responds YES after 10 minutes the message the person receives is still "Your response 'YES' has been suscesfully registered", when actually the response is useless as the flow already times out and no action will be taken with the response. Giving this...is it possible to change the message if the response is giving more than 10 minutes after the email is received or somehow recall the email if no response is received within 5 minutes? I want to find something that won't confuse the person that gets the email if the flow already timed out.

 

Thanks,

 

Ezequiel

 

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3 REPLIES 3
manuelstgomes
Super User
Super User

HI @ezequiel 

 

No, it's not possible to change the message. I understand your problem, but I would recommend putting a message in the email sent, indicating that after the date and time X, the message will be invalid. Also, when a message arrives after the timeout, you can send an email indicating that the timeout occurred, as mentioned in the email.

 

I think with this; you could workaround your way into getting the user informed of the time to reply.

 

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Cheers
Manuel

@manuelstgomesThanks for your reply. I like your suggestion about sending an email if response is received after the time out, but how should I do it if the Flow is no longer working due to the time out? 

Thanks,

Ezequiel

Hi @ezequiel 

 

Indeed. Could you use an approval action with custom fields? Same result, but the flow would only proceed once a reply is received. 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Cheers
Manuel

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